What is an activation code?
The activation code is a unique password that you need to enter to activate your account. Your code is shown in the e-mail you received shortly after signing up. It is the last set of letters and numbers shown after the web address. For example if your e-mail has the link http://www.neopets.com/activate.phtml?code=TNCY3 your code would be TNCY3.

If you are confused how to log on, simply click on the link that is in the e-mail you were sent. It will look something like this http://www.neopets.com/activate.phtml?code=TNCY3

If you received several e-mails because you signed up with more than one account, you need to make sure you are entering the correct code for each. It will tell you what account the code is for in the e-mail.

Why do I need the activation code?
An activation code is a unique set of numbers and letters that you need to enter when you create an account. The code helps stop people creating fake accounts to cheat/annoy other players as you need to have a valid email address before you can play.

I entered the wrong email address when I signed up, can I change it?
If you entered the wrong e-mail address or made a mistake when you typed it, you cannot change it. I am afraid you will have to sign up again.

I am not getting my activation code, why?
You may have entered the wrong email address when you signed up, or your inbox may be too full to accept any more emails (this happens quite a lot if you use a free email service and do not delete your old emails).

You can go to any page on the Neopets site (http://www.neopets.com) and you can request it again. Simply click on the word "activation" in the pink activation box. This will take you to a new page. Scroll to the bottom of the page and click the button to request that your code be sent to you again. If you entered your correct e-mail address, and you signed up for a 13 and over account, it will be sent to you.

If an account is not activated is it deleted?
No, if an account is not activated, it just waits until it is activated.

I am under 13, can I get my activation code again?
If you signed up with an under-13 account, you cannot request your activation code again, because your e-mail address cannot be stored after we send you the e-mail with your code. You will have to start over with a new account, and be sure to enter your e-mail address correctly.

Can I get the activation code emailed to me again?
If you did not receive or have accidentally deleted the e-mail we sent you stating your activation code, you can go to any page on the Neopets site and you can request it again. Simply click on the word "activation" in the pink activation box. This will take you to a new page. Scroll to the bottom of the page and click the button to request that your code be sent to you again. If you entered your correct e-mail address, and you signed up for a 13 and over account, it will be sent to you.

I keep getting Invalid Code when I try to enter my activation code, why?
If you get an "Invalid Code" error message this means you are entering the wrong code. Make sure you are trying to log on to the account that is stated in the e-mail. Each account has an individual code.