Thanks! If an account is found with that email address, a password reset email will be sent to it. Follow the instructions in the email to reset your password.
If you are sure your account is valid but do not receive the email within one hour, please contact our Customer Support Team.
SAFETY TIP: The email will ask you to click on a link beginning with www.neopets.com. Any emails you receive asking you to click on a link that does not begin with www.neopets.com are a scam and should be ignored or reported to the Help Centre.