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NEOPIA CENTRAL -- The always-welcoming Bank Manager of the National Neopian Bank sits behind his well-worn desk, as he has for almost two full decades now. With the bank's 20-year anniversary coming up soon, preparations are already underway for a celebration; initially, I'd come to the bank to talk to the Manager about just that. However, upon my arrival, I found a lively throng of protestors outside the bank. Much to the Manager's dismay, "Now these protests are shaping the way people think about the National Neopian." A growing number of residents of Neopia are dissatisfied with the way the Manager and his customer service staff run the National Neopian. "A key part of the business of running a bank is keeping our customers' money safe," the Manager told me. He was, as ever, deeply serious. The Bank Manager has held his position for so long because he takes his job so seriously, and these latest calls for change are no different. "The staff here at the National Neopian are trained to welcome the public, of course, but they are also meant to prevent robberies. This means refusing to allow unsavory characters into the bank."