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Email and Account Activation Tips!

After creating your account with Neopets.com, an email with your activation code will be sent.

You must click on the link in that email to 'Activate' your account with us.

Here are some tips to make sure you can do that:

  • Be sure that emails from support@neopets.com are not blocked.
  • Some email providers may automatically put emails from Neopets into a 'junk mail' folder. Please check there if you do not see the Activation email in your Inbox.
  • If you use a 'whitelist' (you only allow emails on the whitelist to be received by you), be sure support@neopets.com is on that whitelist.

Frequently Asked Questions About Email And Account Activation

Is confirming the email address ('Activating' your account) required?
No.

Why activate your account?
If you do not activate your account, you will not be able to get everything the site has to offer. For example, you will not be able to auction items, you can only earn 100,000 neopoints, and you cannot participate in certain site activities.

Why do you require an email as part of creating an account with Neopets.com?
This is one way that helps ensure that a real human is registering, rather than an automated program.

What else do you use the email for?
Learn more about our use of email by reading our Privacy Policy.

Can I Activate my account some other way besides email?
Yes. You can also Activate your account by contacting support through one of our forms.