LAST UPDATED: 03/04/2014
Our users’ privacy is important to us, and we recognize the need to provide additional privacy protection for children on the Neopet Sites permitting such users. Our privacy practices are guided by the United States' Children's Online Privacy Protection Act of 1998, as well as data privacy laws in the United States and other applicable countries. Younger users should always check with their parents or guardians before entering information on any website or mobile application and we encourage families to discuss their household guidelines regarding the online sharing of personal information.
We may request or collect certain information when you visit the Neopet Sites. However, users are required to share only the information that is reasonably necessary to participate in the particular activity.
A. Registration Information: The information required to register varies by Site, but may include: (a) birth date; (b) gender; (c) country; (d) state; (e) zip code; (f) user name and password; (g) wireless telephone number; (h) email address; and (i) other profile information such as avatar preferences, communications preferences, and interests. Children under the age of thirteen may be asked to provide his or her parent's or guardian's email address. Users or their parents/guardians will receive an activation email and must follow the procedures or otherwise agree to the terms within the activation email within a certain time period to activate the account; accounts not activated within that time period will be deleted.
Registration information is used to enable users to take advantage of site offerings; respond to user’s requests for products, services, and information; manage games; serve appropriate material; customize the content you see when you visit the Neopet Sites; and offer users special offers and promotions from Neopet Sites and Knowledge Adventure companies and its subsidiaries and affiliates as well as on behalf of selected third parties offering products, programs or services, that we believe may be of interest to you.
B. Social Platform Registrations and Social Media Plugins: Some of the Neopet Sites permit or require users who are at least 13 years old to register or log into their account via a social networking platform such as Login with Facebook, or permit you to use social media plugins such as the Facebook “Like” or Google “+1” buttons. When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us.
C. Computer Information Collected by Us: When users come to a Site, we may automatically collect certain information from their computers or mobile devices, such as the type of computer operating system (e.g., Windows XP or Mac OS), the user's IP address, the web browser (e.g., Internet Explorer, Safari, Chrome and Firefox), UDID (for certain mobile devices), information about the websites visited before and after visiting the Site, the web pages and advertisements viewed and links clicked on within the Neopet Sites, interactions with e-mail messages sent by a Site or Knowledge Adventure companies (e.g., links clicked on and whether the messages were opened or forwarded), information collected through the use of unique identifiers such as cookies (see below), information regarding the Internet service provider, and other standard server log information ("Computer Information").
We may use Tracking Technologies to help tailor our content, allow users to move between certain Neopet Sites without logging into each Site, enable the internal functioning of the Neopet Sites, understand Site and internet usage, improve or customize the content, offerings or advertisements on this Site, personalize your experience on the Site (for example, to recognize you by name when you return to the Site), understand your interactions with email messages originating from the Neopet Sites or Knowledge Adventure companies(such as the links clicked on and whether the messages were opened or forwarded), save your password, save your online game or video player settings, enable you to use shopping carts, help us offer you products, programs or services that may be of interest to you, deliver relevant advertising, maintain and administer the Neopet Sites. These Tracking Technologies collect “click stream” data and additional other information regarding your visits to the Neopet Sites (such as your visits to specific webpages, use of features, purchasing history or preferences), may collect such other information across multiple sessions on the Neopet Sites and other websites offered by Knowledge Adventure companies and may also collect your IP address or some other identifier unique to the device you use to access the site (“Identifier”). An Identifier may be automatically assigned to any device you use to access the Neopet Sites.
By visiting a Site, whether as a registered user or otherwise, you acknowledge, understand and hereby agree that you are giving us your consent to set and access Cookies on your device and track your activities and your use of a Site through these Tracking Technologies and Identifiers and that we may use Tracking Technologies in the emails we send to you.
The Neopet Sites adhere to the Self-Regulatory Principles for Online Behavioral Advertising. Click here for more information about the Neopet Sites and online behavioral advertising. Neither Neopets nor Knowledge Adventure behaviorally target advertising to children under 13 on sites that are directed to children or where Neopets or Knowledge Adventure has actual knowledge that a user is under 13.
Our Third Party Advertising Service Providers (as defined in Section D) do not have access to Tracking Technologies set by the Neopet Sites except to the extent necessary to provide services to the Site. The Third Party Advertising Service Providers, as well as advertisers, may themselves set and access their own Tracking Technologies on your Device if you choose to have Tracking Technologies enabled in your browser (or, for Flash cookies, if you have not removed them) and/or they may otherwise have access to other information about you.
You have a number of options with respect to the Tracking Technologies set by the Neopet Sites:
Please note that deleting, rejecting, disabling or turning off Tracking Technologies through the above options will not remove Flash cookies. For more information about Flash cookies and how to remove them from your computer, please visit here.
Please be aware that certain areas and features of Neopet Sites can only be accessed in conjunction with Tracking Technologies, and that disabling Tracking Technologies might prevent you from accessing such content.
D. Computer Information Collected By Others: Neopets may uses the services of third parties who may collect, use or disclose cookie information, IP addresses or other identifiers from devices and/or browsers of users who visit Neopet Sites. Neopet Sites use a variety of third-party advertising networks, data exchanges, traffic measurement service providers, marketing analytics service providers, and other third-party service providers (collectively, “Third Party Advertising Service Providers”) to, for example, serve advertisements on the Neopet Sites, facilitate targeting of advertisements, and measure and analyze advertising effectiveness and/or traffic on the Neopet Sites (“Targeting Services”). These Targeting Services enable us to display advertisements based on your visits to the Neopet Sites and other websites you have visited and may include delivering advertisements or other content for products and services that may interest you. Targeting Services also help prevent you from seeing repeated advertisements and enable us to research the usefulness of certain advertisements. Neopets does not behaviorally target advertising to children under 13 on sites that are directed to children or where Neopets has actual knowledge that a user is under 13.
These Third Party Advertising Service Providers do not have access to Tracking Technologies set by the Neopet Sites except to the extent necessary to provide services to the Neopet Sites. The Third Party Advertising Service Providers, as well as advertisers, may themselves set and access their own Tracking Technologies on your device if you choose to have Tracking Technologies enabled in your browser (or, for Flash cookies, if you have not removed them) and/or they may otherwise have access to Other Information about you. In addition, Third Party Advertising Service Providers may collect aggregate log data separately and independently from what the Neopet Sites collect.
You should be aware that different rules might apply to the collection, use or disclosure of your information by third parties in connection with their advertisements, promotions and other websites you encounter on the Internet. The use of such technology by these third parties is within their control and not the Neopet Sites. Even if we have a relationship with the third party, we do not control those sites or their policies and practices regarding your information and those sites may use the information they collect from you consistent with their own privacy policies, which we encourage you to review. We encourage you to research and direct any of your questions in this regard to these third parties.
With respect to the Tracking Technologies set by Third Party Advertising Service Providers and advertisers (and outside the control of the Neopet Sites), you have a number of options:
You can opt-out of the use of information for these advertising purposes by two such Third Party Advertising Service Providers, Adobe and DoubleClick by using those Providers’ opt-out tools. You can access Adobe’s tool at http://www.donottarget.com/ and DoubleClick’s at http://www.google.com/intl/en/policies/technologies/ads/. We also may from time to time permit other Third Party Advertising Service Providers and Advertisers to collect Information on the Neopet Sites. Some of these Providers and Advertisers may participate in the Network Advertising Initiative’s Opt-Out Tool and/or the Self-Regulatory Program for Online Behavioral Advertising .
PLEASE NOTE THAT THE USE AND STORAGE OF FLASH COOKIES TYPICALLY CANNOT BE CONTROLLED THROUGH YOUR BROWSER. For more information about Flash cookies and how to remove them from your computer, please visit here.
Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit "do-not-track" signals to the websites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. There currently is disagreement, including among participants in the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals.
We currently do not take action in response to these signals, but, if and when a final standard is established and accepted, we may reassess how to respond to these signals. Instead, as set forth above, please visit here to view the Self-Regulatory Principles for Online Behavioral Advertising program that we follow that offers you choice regarding Information collected for online behavioral advertising purposes and the browser cookie controls and other mechanisms described above in Section I(C).
E. Contests and Sweepstakes: The Neopet Sites may offer online contests and sweepstakes. To enter these contests and sweepstakes, you may be required to provide your first name and email address and/or additional information required for the management of the contest or sweepstakes. For children under the age of 13, we may collect the child’s e-mail address to enter the child in the contest or sweepstakes, store such child’s email address for the duration of the sweepstakes, and use it for notification if he or she is the winner. For certain contests or sweepstakes on such sites, we may ask for the email address of the child's parent or guardian to inform the parent or guardian of his or her child's entry and give the parent or guardian the option to have the child's entry deleted.
F. Electronic Postcards and Messages: Neopet Sites provide users the opportunity to send electronic postcards and “wish lists” of items they want to family or friends, which means we will send, on the user’s behalf, email messages to family and/or friends. To do so, users must provide the email address of the recipient of such electronic postcards or email messages. Users must only provide email addresses of people who they know would be happy to receive such electronic postcards or email messages. Email addresses provided to us for this purpose are used solely to send the requested postcard or email message and are deleted from our system once the postcard or message is sent. In some cases, we may offer users an incentive (e.g., points to be used in an online game) for referring information about products to the user's family or friends. In such cases, we will comply with all applicable legal requirements. Please note that this feature may not be available to users in certain regions or countries.
G. Electronic Newsletters: Users can provide their email addresses to receive email newsletters and promotions from Neopets, Knowledge Adventure companies, and our business partners. Users may change their preferences regarding emails at any time through the unsubscribe link in the newsletters or, for certain Neopet Sites, by logging into and changing the preferences for their account.
When users to Neopet Sites who are children under the age of 13 years ask to receive our email newsletter(s), they will be asked to provide their first name, email address and the email address of their parent/guardian. We will send the child's parent/guardian a notification email informing them of the child's request to receive by email the newsletter on an ongoing basis and give the parent/guardian the option to have his or her child's information removed from our newsletter database. The link to remove the child’s information will expire approximately 48 hours from the time it is sent, but at any time after receiving this notification email, the child's parent/guardian may request that we stop sending the child the newsletter(s) by following the "unsubscribe" instructions found at the end of any of the newsletter emails. Parents/guardians may at any time review any personally identifiable information collected online about their child. See section V (B) below. When a child provides a parent's/guardian's email address when signing up for newsletter(s), that email address is used to send the notification email message and is subsequently deleted from our system.
H. Interactive Features and Services: Some of the Neopet Sites offer interactive features and services, such as message boards, chat rooms, electronic mail services, comment boxes, messaging services, and member profile pages. For a user who is a child under the age of 13 years, we either will obtain the consent of the child’s parent/guardian before allowing the child to use these interactive features and services or will use reasonable technical measures to delete all or virtually all personal information from a child’s postings before they are made public and also delete such information from our records. We use the information collected through interactive features and services to enable you to participate in such features and services.
I. Wireless Marketing Services: Consistent with local law, appropriately aged users may have the opportunity to register for special promotions, services, news, programming and information delivered via text messaging and/or wireless devices. To do so, users may be asked to provide their telephone number, email address, carrier’s name, and/or their opinion regarding certain goods and/or services. Users must opt in to receive wireless marketing material from businesses within Neopets and Knowledge Adventure companies through one of the following methods: (a) filling out the registration information on any Neopet Sites’ wireless marketing registration page; or (b) sending a specific word, code or symbol via a text message to a telephone number designated by us in any promotional material. The user may also be asked to confirm his or her acceptance to receive such wireless marketing services.
Users that register for wireless marketing services acknowledge, understand and agree that they will be charged by the user's wireless carrier for all messages sent to the user from the Neopet Sites or Knowledge Adventure companies. Standard messaging rates will apply, unless noted otherwise. Under no circumstances will Neopets or Knowledge Adventure companies be responsible for any wireless email or text messaging charges incurred by such user or by a person that has access to a user's wireless device, telephone number, or email address.
i. Consumer Products: Certain of the Neopet Sites provide pages and/or links to pages offering users who are of legal age to form a binding contract the opportunity to purchase consumer products (the "Shops"). To do so, users need to provide contact, shipping, billing and credit information. These pages may be hosted and operated by a third party that is independent and separate from the Neopet Sites. This third party collects personal information about shop users and may share this information with us. We use this information to process the order and to send order confirmations via email, as well as to send information about products and services of interest and as otherwise required by law. Before providing information on these pages, we encourage you to review the posted privacy policies which govern such third party’s use of your information, as they may differ from ours.
ii. Virtual Items/Memberships: Some of the Neopet Sites may offer memberships, online subscriptions and/or virtual items for use in conjunction with the Neopet Sites' games. When you enter into a transaction for a membership, subscription, virtual item or similar transaction, you may be asked to provide the credit card and/or billing information and email address. We will use this information to fulfill your specified requests, as well as to inform you about additional products or service opportunities and as otherwise required by law. Please also see the information regarding payment processors in Section II(B) below.
We collect search query information when users search for information on the Neopet Sites. We also collect information from users when they contact us with questions and comments.
We may use this information, along with any of the other information described above, to (i) analyze use of the Neopet Sites and understand and improve our service offerings; (ii) prevent potentially prohibited or illegal activities; and (iii) for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
We may combine information collected through the Neopet Sites with information we collect from other sources (e.g., social media integration services), other Knowledge Adventure company’s sites, offline records or publicly available information). It is your responsibility to provide complete and accurate information and to keep such information up to date. We are not responsible for any problem or liability arising from your failure to do so.
We may share your information with third parties for the limited purposes described below. In the U.S., parents of children under the age of 13 have the option of consenting to the collection and use of their child's personal information without consenting to the disclosure of that information to certain third parties.
If you have concerns about the conduct of a particular user, please send an e-mail to firstname.lastname@example.org. This email is not to contact us about the status of your account.
Information collected through the Neopet Sites may be transferred, disclosed or shared with third parties engaged by us to handle and deliver certain activities, such as message boards, sweepstakes and contests, e-cards, payment processing, newsletters, and advisory boards, and to perform other technical and processing functions, such as sending postal mail and email, maintaining data integrity, programming operations, user services or technology services. We may provide these third parties information collected as needed to perform their functions, but they are prohibited from using it for other purposes and specifically agree to maintain the confidentiality of such information. Some of these agents, such as payment processors, may request additional information during the course of offering their services. Before you provide additional information to third party agents, we encourage users to review their privacy policies and information collection practices.
Neopets uses the services of third parties who may collect, use or disclose cookie information, IP addresses or other identifiers from devices and/or browsers of users who visit Neopet Sites. Some Neopet Sites partner with outside third parties to provide you with additional content, products, or services that we believe may be of interest. For example, we may partner with a greeting card company, software manufacturer, social media plugin provider, or mobile phone provider to offer you electronic cards, games, social networking, or text messaging services. These partners operate websites and services that are separate and independent from the Neopet Sites and, accordingly, may have their own privacy policies. If you consent or register with one of our partners, that means you grant the Neopet Sites permission to give your registration and other information, including e-mail address, to that third party. If you have identified yourself as residing in the EU, we will not share your email address or other personally identifiable information with third parties for advertising purposes unless you have "opted-in."
In addition, Third Party Advertising Service Providers may use their own Tracking Technologies to gather information about you. Please see Section I(D) above for more detailed information regarding such use of Tracking Technologies.
For more information on our use of third party advertisers and the self-regulatory principles, please click here.
Some Neopet Sites offer co-branded services and features, such as events and promotions that we put together with another company ("Co-Branded Partner"). Such services may be hosted on a Site and/or our Co-Branded Partner's website. We may share your information with our Co-Branded Partner and your voluntary use of or participation in a co-branded service or feature means that you opt-in and affirmatively consent to both the Neopet Sites and our Co-Branded Partner collecting and using the information you provided during registration and/or in connection with the specific co-branded feature for fulfillment, marketing or administrative purposes. If you wish to opt-out of a Co-Branded Partner's future use of your information for marketing purposes, you will need to contact the Co-Branded Partner directly. The Co-Branded Partner will be identified on the co-branded feature or service.
The Neopet Sites are part of Knowledge Adventure, Inc. Where permitted by law, we may share information we collect about you within the websites of Knowledge Adventure’s companies’ and other affiliated businesses so that we can, for example, provide you with information about products and services that might interest you.
In the event that assets relating to one or more of the Neopet Sites are transferred or sold to another entity as a result of, for example, a corporate sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy, information collected at the Neopet Sites may be transferred to the acquiring company.
We may otherwise disclose your information pursuant to your consent.
The Neopet Sites maintain reasonable technical and organizational steps to help ensure that information collected is secure, including limiting the number of people who have physical access to our database servers and use of electronic security systems and password protections which guard against unauthorized access. The Neopet Sites conduct financial transactions via secured transmissions. We limit access to user’s information to employees and contractors who are authorized for the proper handling of such information, and any employee found violating our standards of security and confidentiality will be subject to our disciplinary processes. We also take reasonable steps to help make sure our third-party agents protect the security of your personal information. However, as with most Internet sites or services, it is possible that third parties may unlawfully access such personal information through a number of means despite our efforts.
You have the right to access, update and correct factual inaccuracies in personally identifiable information that we collect online at the Neopet Sites, subject to certain exceptions. To do so, you should log into your account or you may e-mail us at email@example.com. To help protect your privacy and the security of your personally identifiable information, we will take reasonable steps to verify your identity before granting access.
Parents/guardians of children under the age of 13 can print out and mail or fax us a signed form that allows them to review any personally identifiable information collected about their child, have this information deleted, and/or request that there be no further collection or use of their child's personally identifiable information. We will take steps to verify the identity of anyone requesting personally identifiable information about a child and to ensure that the person is in fact the child's parent or legal guardian.
If you have registered for wireless services, you may cancel one or more wireless services via your wireless device at any time by using the unsubscribe mechanism provided by the Neopet Sites at the time the message is sent, or by sending a text message that says "STOP", "END", "CANCEL", "REMOVE", "UNSUBSCRIBE" or "QUIT". Neopet Sites will terminate your registration for the most recent wireless service you received. Any of these words followed by the word "ALL" in the user's termination request will cancel all of the user's registered wireless services with the Neopet Sites. If you unsubscribe from one or all of wireless service(s) via your wireless device, the service(s) will be terminated immediately and will cancel your previous opt-in.
Some of the Neopet Sites offer you and your child an online safety guide which we encourage you to use as starting point for discussing safety and privacy concerns with your child. Of course, involvement in your family’s online lives is the most important safety tool available. Some of the various guides are available by clicking here .
The websites that comprise the Neopet Sites may contain links to other sites, including those of sponsors, advertisers, social networking platforms, and survey companies. These other websites are governed by their own privacy policies or information collection practices, which may be substantially different from ours. We encourage users to other websites to review the privacy policies and information collection practices of those websites.
California Civil Code Section 1798.83 permits our users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If at any time you wish to opt out of having your personal information shared with third parties and/or receiving information from us (via e-mail or postal mail) about new products, services, or promotions, you can do so. You may contact us at Knowledge Adventure, Inc., 2377 Crenshaw Blvd., Suite 302, Torrance, CA 90501. You can also contact us by e-mailing us at firstname.lastname@example.org . Please indicate what publications or services you no longer wish to receive so that we may better address your request.
If you have any other questions about our information handling practices, including our practices with respect to children's personal information, please contact us at:
Knowledge Adventure, Inc., 2377 Crenshaw Blvd., Suite 302, Torrance, CA 90501. You can also contact us by e-mailing us at email@example.com .