| Subscribing to Neopets Premium |
|
Neopets Premium is a webpack full of exciting features for every Neopian! Neopets.com itself is a free gaming community but the Premium Webpack gives users an option to pay for an advertisement free Neopian atmosphere.
As of now there are three ways to sign up:
1. Visit www.premium.neopets.com and choose the package that is right for you. If you have a moment, it would be considerate to use the next step first.
2. Be invited by an existing premium user.
Learn more about the referral program for existing users in the sections to follow.
If you are serious about joining
premium and understand the payment options, you may neomail one of the following premium users for a
referral.
If a user referred you to this petpage, please be considerate and let them refer you.
impishmars
blessed_faerie
dalila_arends
pepperodriguez
caterade
itsmekestral
sweetdaisygirl417
bossyboots2u
ohlush
natti_nat_nat
_darkest_angel_89
amyd_ison
aniaki86
earthleopard
radi0rulz
ziazana
nicann4
rooislandbaby
kittie_orion
fluttergork
crazy_holly_ii
outboardrose
Scarvogue
blue_n_pink_spots
xox_cloud_xox
msscarlett299
Delete the refering neomail? Don't worry, that doesn't change anything. Visit http://www.neopets.com/portal_referred.phtml
to sign up.
There are three options you may sign up for when registering for premium:
 Each of these services comes with an initial 15-Day-Trial period.
During this period you get a chance to experience all that premium has
to offer free of charge! You will need to supply billing information before starting your trial period, as if you don't cancel your subscription, you will be automatically charged.
WARNING Neopets will not alert you when your trial period is
up and will automatically bill your account. It is up to you to keep track of the time and cancel
if you do not wish to continue. |
| Accepted
Payment Methods! |
|
There has been some confusion about the methods of payment that are currently accepted for premium
service. As of right now, the following are the only ways in which to submit payments.
Major Credit Card
VISA, Mastercard, American Express, Discover are all accepted.
Also, your "debit" card that bears these logos can be entered in the same way.
Remember: Credit card fraud is a crime! This includes the use of
someone else's card (even a family member or parent) without their express permission. Never reveal your
billing/credit information with any other Neopian, only submit this information through the
Premium.Neopets.com secure server.
Paypal
Neopets accepts payments through the services of Paypal, an online payment manager.
Paypal accepts credit cards, bank transfers, and debit cards and more.
Yes, you need an account with Paypal.com before you can use it to pay for your premium
subscription.
I recommend browsing the website to decide which form of payment is right for you.
If you select Paypal as a billing option, Neopets will have a series of steps for you including
logging into your paypal account (through a link they provide), and following the instructions as
stated on PayPal pages. After you agree to PayPal Billing Agreement, you have to click Return To
Merchant button in order to go back to our site and get your confirmation page.
Clarification and Warning: Due to fraudulent activity of some not so nice
Neopians, if you cancel your premium service during your trial period while you were signed up to
pay via paypal you will loose both your paypal and EFT (see below) privileges for paying for
premium.
Electronic Funds Transfer(EFT for USA only)
An EFT transaction allows payers to have premium payments drawn directly from their bank
accounts, eliminating the need to write checks.
This form of payment automatically deducts the scheduled payments from your checking account as
though it were an electronic "check", much like a "debit" card would work.
At this time, EFT is available only to users currently living in the United States.
You will need to provide two things for an EFT. Your bank account number, and a routing number, which can both be found at the bottom of each check in your checkbook.
|
| Parents interested in Premium |
| First of all, thank you for taking the time to research the Neopets Premium service before making a decision! Leto's Guide to Premium Neopets prides itself on having accurate, unbiased information about the Premium Service. It is not run by any member of the Neopets or Premium support team but has the support and praise of both. I hope you find the answers you need throughout the page and please neomail me if you have any further questions or concerns.
What is "neopets"?
Your child will probably have a better, and more enthusiastic answer to this question but, in essence, Neopets.com is a virtual community. To quote the front page of neopets.com:
Neopets® is the greatest Virtual Pet Site on the Internet. With your help, we have built a community of over 70 million virtual pet owners across the world! Neopets has many things to offer including over 160 games, trading, auctions, greetings, messaging, and much much more. Best of all, it's completely FREE!
Wait a minute! You said it was free! Whats this about my credit card then?
The site of neopets.com is free and your child can continue to play as they always have without the Premium Neopets Webpack. The major benefit to subscribing to Premium is that it completely eliminates the paid advertisements around the site. Many parents feel that this is a safer environment, completely controlled by neopets, and without the interruption of paid messages with the possibility of misleading promises or pop up advertisements.
Is it safe to give Neopets my billing information?
|
| Canceling Premium Service! |
United States users
Option 1: Contact their toll free phone service at:
(877) NEOPIAN
(877) 636 7426
1) Press 2 (for existing premium members)
2) Press 2 (if you don't remember your billing phone #, click here to check what it is)
3) Stay on the line for a representative. Your call may be monitored for quality/training purposes.
You will need:
- Your Username (email address or screen name)
- Mailing address and telephone #
- The last 4 digits of your credit card, checking account or paypal payment agreement whichever method of payment you chose.
- Reason for cancellation
All other users
Option 1: Contact their international phone service at:
(1) 310.321.6712
You will need:
- Your Username (email address or screen name)
- Mailing address and telephone #
- The last 4 digits of your credit card, checking account or paypal payment agreement whichever method of payment you chose.
- Reason for cancellation
Option 2: Contact a "live chat support" representative at:
http://c3.chatsupportlive.com/request_email.php?l=velocity&x=96&deptid=238
You can also reach the live chat support by clicking the link here or
through the user admin
log in page (you may have to logout from there).
You will need:
- Your Username (email address or screen name)
- Mailing address and telephone #
- The last 4 digits of your credit card, checking account or paypal payment agreement whichever method of payment you chose.
- Reason for cancellation
Option 3: Send an email to techsupport@neomail.com
Please only use this option as a last resort as the premium support receives a high volume of emails regarding various issues and, as canceling is a time sensitive issue, it's best to get an immediate reply with your confirmation number.
You will need:
- Your Username (email address or screen name)
- Mailing address and telephone #
- The last 4 digits of your credit card, checking account or paypal payment agreement whichever method of payment you chose.
- Reason for cancellation
Note: After you cancel your subscription you will still remain a
"premium member" with all the features that includes until the end of the trial period or month/year
that you have already prepaid for.
Got a confirmation number, now what?
Got a confirmation and wondering what to do with it? Write it down and keep it on file as a
record of your cancellation. That way, if something gets messed up and you are still charged after
the date you canceled you can dispute it and have evidence of your cancellation on hand.
|
| Your Account after Canceling |
|
After you cancel your Premium Service, you will still have use of it until it comes time for your rebill again. For example, if you cancel during your trial, you will still have use of the features until the 15 days are over. When you pay monthly or yearly, you are prepaying for that period of time and will keep use of it until it runs out.
What you'll keep without the service
 You will keep the Neomail Addict Avatar even after you quit premium and your subscription runs out.
 You will be able to keep any items and neopoints received during your premium service. This includes neopoint rewards and referral prize items.
You will also be able to keep any alias or sub accounts that you created through the premium service, although they will also loose their premium access.
What you'll loose without the service
Loopholes...
Some users are able to keep two premium features after their subscription runs out, but only on limited terms.
The space faerie avatar and space faerie sidebar can be kept on an account if the user is actively using both of them at the time of cancellation For instance, if you are using the sidebar at the time your subscription runs out, it will not go away until you change it to something else.
In this way, for now, you can keep using these two referral prizes, but if you ever switch to a different avatar or sidebar, you'll loose them without premium.
|
| Resubscribing After Canceling |
|
You've changed your mind about canceling? Wonderful! Resubscribing is a breeze and you'll find your premium account exactly as you left it.
Resubscribing if you've canceled but the service hasn't "run out
If you've canceled your premium service but you haven't reached the end of the billing period yet, resubscribing is simple!
Visit the upgrade page in your Premium User Admin and upgrade/downgrade to a different level of Premium Subscription.
After you've done this, if you want to go back to the subscription you were at before, simply repeat the process to the level you prefer and you'll be back!
Warning! Your billing method will automatically be charged if you upgrade your premium account (not so for downgrading) and the difference when you downgrade back to the subscription you had before will not be refunded to you. The difference will be applied to your next payment, credited to your premium account, but will not be refunded to your billing method.
.. if your subscription has already "run out
You can contact Premium Technical Support for assistance or, much simpler, simply resign up at premium.neopets.com while logged into the account you want premium on.
.. if your premium was suspended by "rebill
Rebill" means that when Premium attempted to bill your billing account, there was an error. This can mean anything from a glitch, or you got a new card with a new number, or insufficient funds. You have two options here:
You can contact Premium Technical Support to change or update your billing information.
You can also visit the upgrade page in your Premium User Admin and upgrade/downgrade to a different level of Premium Subscription as this is another way to update/change your billing account information.
Note that after you resubscribe to Neopets Premium, your Premium settings will be the same. Your portal preferences should be restored, any referrals you sent out will remain the same, as well as any referral prizes that you have earned. If you were a Charter member, your chat board status will be restored as well.
|
| Starting Premium in a
Nutshell |
By popular demand, I have compiled a short and sweet guide for new premium users to get to know
their new service. I've composed some tips, and suggestions for your benefit, I hope you find them
useful.
For full information and details please review this petpage in its entirety, using ctrl†f to
browse easily.
First and foremost, review the # welcome
email.
When you first subscribe to neopets premium, you will receive an email from Neopets.com at your
# neomail.com address. This email will thank
you for subscribing to the premium service as well as alert you to your first billing date (after
your 15 day free trial). Write this down! If you do not wish to continue with your service
past the trial (in other words, do not want to be charged) you must cancel
your subscription before the trial ends or to have the necessary funds ready for payment on this
date. It is up to you to keep track of this day.
Secondly, get to know your user administration page.
This is the very important page where you will manage all of your financial information
as well as your premium account. Many users overlook this essential part of getting to know there
service and find themselves frustrated and confused down the road.
Do note that your premium "secret word" and your neopets "secret word" are separate and you
can change either at any time without changing the other. I strongly recommend your changing
your premium "secret word" to something different than your neopets "secret word" to protect your
address and other private information in case the unfortunate event that someone gains access to
your neopets.com account. This can be done right here on the user admin page.
Familiarize yourself with this page. You can change your billing address, phone #, and
payment method online through this resource. There are also links (along the top) for
upgrading/downgrading your account, adding an alias and/or subaccounts. Get to know your user admin
and you will be one step ahead of the game.
Thirdly, explore and customize your portal.
Many of the premium features can be located here and its a nice way to personalize your premium
experience. Choose from different color themes, top banners, and edit the entire layout of your
portal including adding, reordering and subtracting modules. The best way to learn about your portal
is to explore it, try things out and see what you like. For more information about how to customize
your portal and what kinds of modules are available to you, click here.
Finally, introduce yourself on the premium neoboards.
Many people's favorite feature of premium are the exclusive neoboards only for premium members!
There are tons of friendly people just waiting to meet you so go ahead and socialize with your
fellow premium members and maybe just make some wonderful neofriends!
No, there are no "special rules" regarding premium or premium boards no matter what anyone
tells you. However, spamming, begging and harassment are against the Neopets Terms and Conditions
and are against the rules of every chat board and other aspect of the site. Besides, common courtesy
and common sense make more friends than the lack of either.
That is, in a nutshell, my advice as to the first steps to getting to know your premium service.
Have any suggestions? Neomail reissue.
|
| Latest
Updates! |
|
This section is for our return visitors or for anyone who wants to know what additions and
improvements are being made to the premium experience! Enjoy and, as always, if there is something
you believe should be added don't hesitate to neomail Reissue
What's New With Premium
Webmail SHH are possible daily now!
Learn more about these "Something Has Happened" webmail events here
What's New With Leto's Petpage
|
| The
Portal. | |
Signing up for premium service allows you to access The
Portal,
a special webpage Neopets has assembled to make your life easier. The portal is your neopets premium hub and organizes
anything you could possibly want right at your fingertips!
The portal includes: Customizable themes, quick links, a calendar,
information on your active neopet, the current neopian weather in all
lands, polls (like on the front page), a quick text-based version of
Neopia's latest News/ Real World News/ The Neopian Times/ The Featured
Game, your neofriends list including a feature that lets you view when
your friends were last visiting neopets.com, your neopets webmail and
neomail at your fingertips, a live ticking NEODAQ, site stats, a
calculator, as well as a few real world tools including stocks, movie
listings, directions, and more!
Super Shop Wiz
A new feature in the Portal enables premium users to
view the best prices in user shops all at once. Using the regular shop wizard often requires
refreshing to view different shop groupings for low prices while this module lists every shop at one
time, organized by price.
To add the Super Wiz to your portal, read the customizing section below, the module option will
be located under portal
preferences / home page and entitled "Super Wiz". Once added, it will be located in the center
of your portal, depending on the order you customize. To learn more about customizing your portal,
read below.
Restrictions?
The Super Wiz is restrictive and database intensive so you probably will only be allowed to
do a few searches a day using it. If premium users were allowed unlimited use of this feature, it
would create too much of an advantage over the other players. So, we recommend using the regular
Shop Wiz when searching for most items, and using the Super Wiz only when it is most important to
you to find the lowest price. - Support
Basically, you can be banned from using the Super Shop Wiz randomly but often sooner than
using the regular wizard. Also, there are a few different types of items that you are unable to
search for. These items include secret laboratory map pieces, paintbrushes (both neopet and
petpet), transmogrification potions. If you attempt you will receive an error of Sorry, You are
not allowed to search for "(particular item)" in the Super Wiz.
Sniper Space
Tired of waiting for the entire portal to load and the lag that this can sometimes cause? Launch
your Super Shop Wizard into Sniper Space! Click the launch button at the bottom of your SSW module
and the Sniper Space will popup in a new wind*w, allowing you to use the SSW to search shops and /
or galleries without having to load the entire portal.
Customizing your portal
Part of the fun of the Neopets Portal is the ability to customize it to fit your tastes! We will
be working with the portal
preferences pages which you can locate towards the top of your portal page.
- Site
Preferences
- Locale
Information
The locale information page is where you can customize your portal based on where you live. It
is automatically set up to the zip code and time zone of your billing address but you can changes
this manually if you see fit.
Time zone will affect your portal clock module (if you are using it) and you have the option to
add a feature to check for international weather as well as edit the zip code for your My Weather
module and your Movie module should you be using them. Again, you can add/remove/reorder your
modules in the site preferences section of your portal preferences.
Having problems seeing customization options? Try clicking the "save" button and trying
again.
- Home
Page
This is where you are able to organize the main/center section of your portal page. Just like in
site preferences, you can add/remove/reorder modules to suit your liking.
This is how you can remove real world stocks (as well as all the other modules located in the
center by default.
You cannot, however, move one of the center modules to the left or the right and you can not add
a left or right module to the center.
Having problems seeing customization options? Try clicking the "save" button and trying
again.
- Calendar
If you are not using the Calender module (on the left or the right) then you have no real
use for this page.
The calendar preferences simply lets you add/remove/reorder the features shown in the calendar
module including the calendar itself, the Word of the Day and This Day In History.
Having problems seeing customization options? Try clicking the "save" button and trying
again.
- Current
Events
Browsing Neopets Using Your Portal – Switch!
There are now two ways for you to utilize your portal! You can visit it directly or use it as a "frame" to browse the
Neopets.com site inside the portal itself!
Switch to Portal Browsing
To "switch" from browsing Neopets using the regular sidebar to browsing using your portal, you
can simply click the spinning green and red arrows in the top right of your sidebar.
Switch to Sidebar Browsing
To switch back to browsing the side using your sidebar instead of the portal, click the same red
and green arrows which can be found at the bottom left of your portal frame.
Visiting the Portal Itself
To visit your Neopets Portal as a stand alone hub, you can still click the portal link at the
top right of your sidebar view or visit http://www.neopets.com/portal/. If you are browsing the
site in the "portal frame" you can also click this button to view the stand alone portal.
Note: If you are browsing using the portal as a frame and visit your
stand alone portal, it will insert the middle row of modules into the frames. To view the original
portal you have to switch back to browsing with the sidebar.
Portal Browsing Screen Captures
Drag the following thumbnails into your URL bar to view the full images.
Note that any customizations applied to the regular portal in regards to theme and color schemes
will also be applied to your portal frame.
Mod List / Make Default
On both the left and right sides of your portal frame you will find a Mod List link and perhaps
a Make Default link as well.
Clicking the Mod List link enables you to literally modify what portal module you want
displayed.
In the left frame you can choose to display the following one at a time:
- Clock
- Neo Poll
- Guilds
- Favorites
- Neopian Weather
- Calculator
By selecting the "Make Default" link you are "locking in" the current module to be the default
selection whenever you are using your portal for browsing.
In the right frame you can choose to display one of the following at a time:
- Your Neopet Info
- My Items
-
Trades
-
Auctions
By selecting the "Make Default" link you are "locking in" the current module to be the default
selection whenever you are using your portal for browsing.
|
| Stealth!
| |
Premium users have the option to
turn their "Last Spotted" status to "stealth" -- thereby hiding when
they were last online________________________.
To do this visit your portal page and find your
neofriends module. This should be in the middle segment under the reference module on a default
portal page.
Simply click the yellow  at
the bottom of your neofriends module for "invisible" or "Stealth!" status.
(some users might have stealth status without having been premium from the toolbar back during the bori promotion)
|
| No Paid Advertisements!
| |
One of my favorite features of the service, both the top banner
ads and the bottom ads are completely removed from your Neopets
experience! Cruise the site completely ad free :)
|
|
# Neopets
Webmail!
|
You now have an email address off guest@neomail.com!
Cool huh? The email corresponds to the neopets user name that you signed up for premium with.
Ie., mine would be reissue@neomail.com.
You can
easily access your webmail simply by visiting # neomail.com.
Your webmail features:
To set up Parental Controls, click here. Remember to choose a secret
word different from your child's account word so that they cannot access/change/remove the
settings you choose.
To set up spam filters to protect your webmail click here.
Yes your webmail is unrestricted email just like any other, there are no filters or
monitors screening the content so be careful.
Remember! Keep the email that you use for your neopets account
secret! Using guest @neomail.com as your word retrieval email probably isn't the safest
idea.
To add email accounts click here.
Add/Edit Email Signature
When you send e-mail, your name will appear in the From field and your personalized signature in
the bottom of the outgoing message. To add or edit your signature:
Click the Options" tab in the main e-mail
page
- 1. Select "Add/Edit Default Email Signature" link:
- 2. In the "From Name" field, type in the name you would like to show when sending an
e-mail (i.e. Frank Sloth)
- 3. In the "Signature" field, type in what you would like to have others see when they
receive an e-mail.
|
| Neomail
Addict Avatar! | |
This avatar used to be activated through sending a neomail with the
message "I love neomail" and can even now be found randomly when
neomailing so you might already have it. If not, the neomail addict
avatar is now yours to use freely! No, you do not loose this avatar if you cancel premium.
|
| Neopets
Toolbar! | |
Download and enjoy the neopet's toolbar for Internet
explorer and now for firefox!
Features Include:
- Neopets Pull Down Menu -
Lets you access many of the most frequently visited areas in Neopia.
Clicking directly will take you to neopets.com
The drop down arrow will provide the following options:
- Premium Neopets
(a link to premium.neopets.com)
- Neopets Toolbar
(a link to toolbar.neopets.com)
- Neopets Links
(which is default set to ....)
- Toolbar Options
(The options selection allows you to customize your toolbar, click here
for help.)
- Restore Default Configuration
Careful! This will wipe clean any changes, personalizations you have made to your toolbar and
restore it to the default mode - "reseting it" to as though you just installed it.
- About Neopets Toolbar
Includes links to Features and Support.
- Access your Neopets Portal! -
Go back to your personal portal from anywhere on the web! Get up-to-date Neopets news, follow
the NeoDaq, track your Neopets stats, get directions, check local weather and much more!
More about your portal here.
- Games -
Clicking directly on the games button will take you to the Neopets Gameroom
The drop down arrow will give you the option to select a Neopets game from the categories
Puzzle, Action, Luck Chance, and the Featured Game of the day.
- Neopets Webmail -
Access your Neopets Webmail accounts directly from the "email" button on your Neopets Toolbar.
Clicking directly will take you to neomail.com.
The drop down arrow will give you two options: to both read and compose webmail through your
guest @neomail.com account.
More about your webmail here.
- Pop-Up Blocker –
Avoid those annoying pop-ups! The Neopets Toolbar Pop-Up Blocker keeps you surfing the web
without those nasty pop-ups.
Clicking directly on the pop-up blocker button will toggle the blocker on and off.
The drop down arrow will give you the option to turn the blocker On or to turn it Off.
The options selection allows you to customize this feature, click here
for help.
- My Favorites –
The Neopets Toolbar saves your most frequently visited pages, so you can return to them quickly
and easily.
The drop down arrow includes two categories, Favorite Neopets Sites and Frequently Visited Sites
(which do not include those at neopets.com).
The options selection allows you to customize this feature, click here
for help.
- Alert Button --
The alert button is there to alert you to fun and interesting new features available on your
toolbar. Most notably, this alert bar has introduced premium users to the generous red ixi who gives out free prizes for those quick enough to click the alert button.
Toolbar Options
Your toolbar options panel can be found in three places:
Neopets Logo // Toolbar Options
Pop-Up Blocker // Options...
My Favorites // Options...
These will all take you to the same panel, open on different tabs.
Tab One – General
This tab is to help you customize the overall function of your toolbar.
Select Language
As of now the only two languages you are able to choose for your portal are English and Espanol
(Spanish)
URL Handling
Have Email Links Use Neopets Webmail
By having this box checked, the email button will direct you to neomail.com and your
guest @neomail.com account (this is default)
Shopping Redirect
By keeping this checked you are keeping neopets FREE of annoying popups and banner ads.
If anyone has more information re: Shopping Redirect, please contact reissue.
Button Visibility
Select which toolbar buttons you would like to be displayed in your Neopets toolbar and uncheck
the ones you don't.
You also have the option to Show / Hide the button labels on the toolbar itself.
Default
Careful! Clicking this default button (in the lower left of the screen) will reset any changes
you have made to your toolbar and restore the default settings.
Tab Two – Pop Up Blocker
This tab is to help you customize the Pop-Up Blocker feature of your Neopets Toolbar.
Enable / Disable
You can select the Enable Pop-Up Blocker shield or the Disable Pop-Up Blocker shield using the
radio buttons beside them.
Preferences
You can check whether you would like a sound, image and Pop-Up count to appear whenever the
toolbar blocks an unwanted Pop-Up. You can have them all checked, none at all or pick and choose
your favorites.
Reset Count
This button will reset the tally of the number of Pop-Ups your toolbar has blocked.
Always Allow/Block Popups
There are two sections towards the bottom of this panel which will allow you to specify which
sites should always allow popups or which sites should never.
The ADD button will allow you to add a website's URL, REMOVE will delete the selected URL from
the list (if you have one added) and MODIFY will let you edit the URL you have selected.
Default
Careful! Clicking this default button (in the lower left of the screen) will reset any changes
you have made to your toolbar and restore the default settings.
Tab Three – My Favorites
This tab is to help you customize the Favorites feature of your Neopets Toolbar.
Add To My Favorites
You can select whether you would like the Toolbar to automatically add links that you visit in
Internet Explorer to your favorites menu or if you would like to add them each yourself. I suggest
selecting Manually however Automatically is the default setting.
If you select to add your favorites manually, an option of "Add to My Favorites" will appear on
the favorites drop down menu. This will add the page that you are currently browsing in your
Internet explorer wind*w to your favorites list (much like AOL).
Favorites Clean-Up
Check which category you would like to delete the Sites listed as favorites in and then click
the "Clear List" button to clear the favorites listed in the categories you checked.
Default
Careful! Clicking this default button (in the lower left of the screen) will reset any changes
you have made to your toolbar and restore the default settings.
Installation Problems?
The source of the problem is either of three choices:
1. You clicked "No" in the Security Dialogue box.
If so, restart the installation process and click "Yes" in the Security Dialogue Box.
2. You have Windows NT/2000/XP and do not have Administrative Privileges.
Please log off your computer and login as Administrator, or contact your network administrator
for help.
3. Your Security Settings are too high.
To change your settings,
• Go to the IE menu
• Click "View" or "Tools"
• Select "Internet Options"
• Select the "Security" tab
• Change the Security to "Medium" or "Low"
• Restart the install process
* Submitted by user e_c_o_n:
Hold down CTRL when you click the Next button on the I agree to the T&C page...then on the next
page you just keep holding itdown...took me about...20-30 seconds for the install box to popup
Uninstall your Toolbar
Choose one of the following options:
1. Click on the Neopets icon on the Neopets Toolbar, and select "Uninstall".
2. Uninstall "Premium Neopets" from the Add/Remove Programs Panel (for wind*ws only)
• Click the start button in the lower left hand corner of your screen
• Visit Settings - select Control Panel
• Find and select "Add or Remove Programs"
• Locate "Neopets Premium" and select "Uninstall"
|
| Weekly
Space Faerie Scratchcards! | |
Every Friday at Midnight NST you will receive a Space Faerie Scratchcard in your webmail.
It will include a link to your scratchcard on the site. Just click it
and use your mouse to scratch whichever circles you like and if you are
a winner the item/neopoints will automatically be added to your
account.
No, you cannot sell or trade your scratchcard and it can only be used by your account. It's not
an item.
You can keep track of what you have won in your portal by clicking on the Scratch Card link at the top.
Prizes include: 250np, 300np, 500np, 2000np, Space Faerie Plushie, Space Faerie Keychain,
Space Faerie Pen, Space Faeries Shield, Space Faerie Tales, Space
Faerie Beanbag, Neocola tokens, and the coveted Orbulon.
|
| Neocash Premium Perks | |
The creation of the Neocash Mall has opened up all kinds of possibilities for customizing Neopets and for offering special treats for Premium Members.
Remember that Premium Webpack is not the same as the NeoCash mall. While both services do involve the use of "real money" they are separate and optional features for those users who would like to participate. These special treats are just for fun, but aren't meant to combine the Neocash Mall with the Premium Webpack.
Floating Space Faerie Doll. Free to paid (non-trial) members through 2/15/08 (times up!).
This adorable space faerie doll trinket is the first NeoCash gift availible for Premium users.
Leto says "I love my free Space Faerie doll!
To collect your free space faerie doll, visit the NeoCash Mall and locate the Space Faerie doll under the "trinkets" section. Click on the image of the doll, and collect your free gift, as in the image below :)
|
| Meet
the infamous Tarla | |
Toolbar users have been delighted by the new addition of a friendly red ixi by the
name of Tarla. You may recognize her from the Shop of Mystery on Terror Mountain.
When the alert button on their toolbar flashes, they can rush over and receive a
wonderful rare item!
The times which Tarla is "in the building" are random throughout the day, although some days she
won't appear at all. No one is sure when she'll sound the alert next, so keep an eye on your toolbar!
When Tarla is "in the building" with your presents, your Alert Button will flash yellow. This
won't last long, and she will typically only give presents for 2-5 minutes each time so make sure
you're quick!
Some examples of items she's given out include:
Having issues with your Alert Button not blinking in firefox? Nerokuneo's petpage may help!
|
| SHH -
Something Has Happened Events | |
As a premium user, you are eligible to receive SHH events
through your neopets webmail. This is what is referred to as "double SHH"
The frequency of the webmail events seem to depend on portal usage. So the more you use your
portal, the more webmail SHH you will receive :)
I keep my portal as my home page and visit it throughout the day.
These webmail SHH will appear as emails in your webmail inbox and will include a url. Clicking
on the url will take you to your portal page where a standard "something has happened" image will
await you. The neopoints and/or items will be automatically added to your account.
Webmail SHH Prizes: Neopoints ranging from 500-1500nps, random items (ie. Green Mouth Wash,
Royal Oak Wood Cabinet,Colourful Xylophone) and sometimes codestones.
Note: Some people have been confused on how SHH events work, both in
webmail and on neopets itself. SHH are random events meaning that they are not predictable.
For each page view (on the portal for webmail shh and on the neopets site for regular shh) you
stand a chance of having a SHH event. The more page views, then, the more chances of having a
SHH. |
| Neopoint
Reward |
A perk of your premium webpack is a small neopet reward for your loyal membership.
Monthly Web Pack Subscribers ($7.99 per month)
1,000 Neopoints for trying (ie. the 15 day trial)
1,000 Neopoints for every month of continued service
For example:
Hello guest,
We just wanted to let you know that 1,000 NP were administered to your account today,
Day/Month/Year.
Thanks again for being a Neopets Premium Member :)
Total NP granted=1,000 NP
Total NP balance before grant=X NP
Total NP balance after grant=(X † 1,000)NP
-- TNT
Yearly Web Pack Subscribers ($69.95 per year)
2,500 Neopoints for trying (ie. the 15 day trial)
7,500 Neopoints if you keep it past the trial
Monthly Dial-Up Subscribers ($15.95 per month)
2,500 Neopoints for trying (ie. the 15 day trial)
1,000 Neopoints for every month of continued service
|
| Beta
Testing! | |
As a premium neopets member you are privileged enough to be able to beta test many new features and
games before they are released to the general public. Not only will you get an advance look at
Neopian projects that are still being created, but you'll also have an opportunity to participate in
the development process, as your testing and feedback play an important role in determining how the
final product turns out.
Your beta testing module can be found in the center of your portal.
Note:Scoring is never functional during the beta testing of games.
|
| Premium Trading Cards | |
In June of 2006, the Premium Trading Cards were introduced. These cards reflect the continuous months and years of premium service for each user, and are a fun way to track your membership.
These cards can not be removed, traded, sold or bought and are simply markers on the account rather than items.
Yearly cards
Monthly Cards
Having trouble with the right cards not showing up on your account? Let premium support know!
|
| Alias
Accounts! | |
The account you signed up for premium with is your 'main premium
account,' however you are allowed one alias account for a gallery or
other side account that you do not earn neopoints on.
Go here to add or remove an
account as your alias.
Your alias account will have the same perks as your "main" premium account (ie. portal/no
ads/board access etc).
Note: Emails sent to youralias@neomail.com
will be forwarded to your main premium inbox. You will not receive SHH or scratchcards for your
alias.
Update: You now have the option to delete your alias and choose another
here.
Yes, using the alias feature is free of charge and included in all of the premium neopets
packages. If you cancel your premium subscription your alias account will automatically cancel as
well.
Careful! Neopets allows you to have extra accounts but only ONE that you
are allowed to play games and earn neopoints on. Your alias account is no exception to this rule.
Giving your alias account to a different user.
Just don't do it. Alias accounts were never designed to be 'stand alone' premium
accounts and in most cases the webmail may not function and webmail SHH and scratchcards do not
arrive/work properly.
If you want to add a family member/friend to premium read on about sub-accounts or the referral program.
If you have already given your alias to a family member's account, don't worry. You will
not be frozen for giving the alias account away. Just like with regular neopets, you'll only
get in trouble if TNT suspects you using multiple accounts to gain an advantage.
If you have other neopets users sharing a computer, linked by alias or not, be safe and clear
your cache / Internet history between accounts.
Having Problems with your Date of Birth?
Try typing it in this format: yyyy-mm-dd
Having Problems using an existing account?
It is possible that your "secret word" is too long! While its a great idea to have a long, complicated word for Neopets, the alias form appears to "cut off" after a certain number of characters.
To fix this, change that account's word here to something shorter (under seven characters) temporarily and try again. Remember to go back and change it to something secure that you will remember when you are done!
|
| Dial-Up
"Sub" Accounts! | |
For approximately double the price of one premium account, any user can sign up for Premium Dial Up
Service, whether or not they connect using a dial up modem or not. This service enables the
user to add up to five "sub accounts" in addition to your alias. Very convenient for larger
families, each sub account works just like a stand alone premium account complete with webmail,
scratchcards and SHH webmail.
Yes, each "sub" account has referral privileges.
If you are signed up for Neopets Dial Up Service click here to add your subaccouts.
To upgrade to dial up service click
here.
Yes, you are able to edit/change/remove sub accounts without restriction.
Learn more about Dial-Up further down.
Having Problems with your Date of Birth?
Try typing it in this format: yyyy-mm-dd (thanks extravagance)
|
| Using the Referral Program | |
Most of us know that premium neopets will be open to the public in only a matter of time. We are
simply beta testers of a service that while hopefully generate enough revenue to keep the site going
and free for everyone who chooses to play for free.
As a step in that direction, neopets has enabled a referral program, giving veteran premium
members 20 referral spots so that they might invite friends or other users to join in the
premium experience without having to wait for an opening.
Who can refer?
The Referral Program is now open to all paid users.
Deleting referrals
You now have the ability to delete a referral that has not signed up for the trial after 7 days,
IF you have used up all 20 of your referrals.
To delete referrals, visit the reward
status page. Click the delete link next to the name. You can only delete
one at a time as you need all 20 referrals to be used before the option becomes available
If one of your referrals decides not to continue the Neopets Premium Web Pack Service after
testing the 14 day free trial you are automatically able regain their referral place. Note, this is
only if they signed up for the free trial period.
Easy Access To referral Links!
Prizes!
You and your referrals must both complete your 14 day trial and continue as a Neopets Premium
Member before receiving any referral awards.
For each of the first five referrals that purchase Premium Neopets, the user who referred them
will receive one of the following:
-
1st Referral=1,000 neopoints and 10 random codestones
- 2nd Referral=Lucky Charm
Note: This is a trophy. See here for an example.
With the charm, flash games will randomly double your NP payout and (unverified) you may
receive more random events in the site.
Note: If you cancel premium, you will loose this trophy. If you resubscribe on the same
account you will get it back.
- 3rd Referral=Paint Brush
Choose between: Snow, Electric, Starry, and Disco
- 4th Referral=Unique Avatar
Note: This avatar will not count towards your "number" unlocked
in your userlookup.
Note: If you cancel premium, you will loose this avatar. If you resubscribe on the same
account you will get it back.
- 5th Referral=Unique Sidebar
Note:If you cancel premium you will not loose this
sidebar.
Click Here to view the images associated with this
sidebar.
10th Referral=Choose One of 5 collector's packages
Stamp Collection (Assorted Fruits Stamp, Mystery Island, Kougra Stamp, Skeith Bank Manager
Stamp, Island Native Stamp, Esophagor Stamp, Hubrid Nox Stamp, Coco Stamp)
Purple Collection (Purple Skateboard,
Purple Juppie Pudding,
Purple Poogle Toy,
Purple Stocking,
Regal Purple Petpet Cushion,
Purple Mynci Puppet,
Purple Zafara Plushie,
Purple Ixi Acorn)
Battledome Collection (Earthen Scorchstone,
Downsize!,
Lost Desert Dagger,
Scarab Stone Slingshot)
Garden Collection (Yellow Chomby Gnome,
Star of Paradise Flower, Stylishly Simple Pond,
Rubber Plant,
Furry Autumn Bushes)
Musical Instrument Collection (Harmonica,
Silver Triangle,
Accordian,
Saxophone,
Piano,
Oboe)
15th Referral=Choose One of 6 collector's packages
The same five options as above (yes you can choose the same one again)
plus:
Plushie Collection ( Baby Zafara Plushie, Yellow Yurble Plushie, Cloud Kiko Plushie,
Island Acara Plushie )
20th Referral=Choose One of 7 collector's packages
The same five options as above (yes you can choose the same one again)
plus:
Cupcake Collection (Olive Cupcake, Gooseberry Cupcake, Kreludan Jelly Cupcake, Chocolate
Poogle Cupcake, Orange Kougra Cupcake, Pomegranate Cupcake, Iced Eyrie Cupcake)
|
| Referring Users | | It can be difficult and frustrating to find users to refer to premium neopets as the market is relatively flooded with users hoping to earn referral prizes. Here are a few tips to remember when trying to refer:
Believe in what you're selling
This can make such an important difference. You are essentially "selling" premium and users can certainly tell if you enjoy your premium service.
Why would someone want to sign up for something you don't seem to enjoy? If you're passionate and enthusiastic for premium, they'll catch your attitude and be more likely to sign up themselves.
Be Knowledgeable
Know what you're selling! Make sure you can describe the features and benefits of premium as well as answer basic questions that users might have.
Give your invitations exposure!
Adopt a Referral Notice
|
| Premium Dial Up with
Accelerator | |
Cost and Upgrading
The Premium Dialup Service is available with two payment options:
- $15.95 USD* on a monthly basis
- $99.99 USD* on a yearly basis
*(exchange rate information here)
You can upgrade or downgrade your premium account at any time here. Any payments you have already made
will not be refunded but applied to future payments after the upgrade/downgrade.
Who should/can subscribe to dial up premium?
Anyone can subscribe to the dialup service regardless of how your computer connects to the
Internet Cable Internet users can subscribe just as easily as those who connect through their
phone line. Inversely, if you do use your phoneline to connect your computer to the Internet, you
do not have to subscribe to the dial up service and can, if you prefer, sign up for the basic
webpack. Also, it is important to note that subscribing to Premium Dialup will not cancel your
existing connection service (aol, netzero, etc) nor will it impair or alter the service in anyway.
You do not have to use Neopets to connect to the Internet, even if you pay for the Dial Up plan and
are perfectly capable of keeping your existing ISP while being a premium dialup member. There is a
program available for you to download if you do wish to connect to the Internet through this service
but we'll talk more about that later.
So who should take advantage of Premium Dialup Service? Families with more than one member who
plays neopets and wants premium service to take advantage of subaccounts feature
should defiantly subscribe. Users who would like to use the Neopets Dialup Program with
accelerator to connect to the Internet should also subscribe to the dialup service.
Only users of the United States and Canada will be able to use the included software to connect
to the Internet using their phoneline.
Premium Dial Up vs Premium Webpack.
There are more differences besides the price between the webpack and dialup premium services.
Both subscriptions enable a user to access the portal, webmail, premium chat boards, etc. Both
come with a 15 day free trial however, if you upgrade/downgrade your account, the trial is not
included – you only get one! Essentially, the Dialup Premium service is the basic premium webpack
plus a few extras.
Premium Dialup includes all that the webpack has to offer (essentially this entire petpage) plus
the use of up to five subaccounts which act as stand alone premium accounts for
large families. Premium Dialup Users are also entitled to download and use the Premium Dialup
Software † Accelerator to connect to the Internet This is a fast, reliable connection which
includes parental controls, popup blockers, and virus filtering plus is estimated to run up to 5
times faster than regular dialup.
Accelerator?
Your Premium Dialup Software as an added feature which they call the "accelerator" Using this
software and service to connect your computer to the Internet via your telephone line can speed up
your connection up to 5 times the speed without the accelerator This feature can only be used when
connecting through a phone line using the Premium Dialup Software paired with the dialup
subscription.
How does this work? Essentially, Internet traffic goes through the Dialup Software, which runs in
the background on your computer. It sends page requests to the premium proxy servers, that perform
sophisticated compression and implement additional technologies, resulting in significant browsing
speed increase.
Dialup Software Downloading and Troubleshooting
If you are a Premium Dialup Subscriber, you can download your dialup software here. Be sure to read the email and dialup disclaimers and terms of service!
After downloading the software, launch the program. There should be a star icon labeled "Neopets
Dial-Up" on your desktop/taskbar. Loading the program should take you to the Neopets Dialup Wizard.
Select if you an existing Dialup User or not and click next. Here you will fill in your location
name and the software will help you choose matching access numbers. The connection service is only
available in the US and Canada. Once you have at least one access number selected you will be asked
to inform the program of any special numbers or extensions to dial in order to access an outside
line. If you have any questions, ask a parent/guardian or a computer savvy friend/coworker. Once the
wizard is completed you should be able to log on through the log in screen which will appear when
loading the program from now on. Be sure your phone cables are attached securely to your computer
and that you have an active line for it to dial out of.
Your username to log into the Dialup Program would be guest @neomail.com.
|
| Keep Yourself
Safe! | |
Have a premium related safety tip? Neomail Reissue. For
more general and very important safety information refer to LupeMoneyCounter's petpage and NoYouWereNotHackeds petpage..
Secret Words
I strongly recommend that you change your premium "secret word" after activating the service.
You can change the word here
without changing your neopets word. This can be important if your Neopets.com account is scammed to
protect your billing and other personal information from the intruder until you regain access to
your account.
Free" Premium / Alias Scams
Some users choose to exploit the premium service in an effort to scam others. They might offer
to "add" your account to their existing premium service as an alias or a subaccount. They might also
claim to want to pay for a premium account as a "gift." Do not fall for these scams! Never give out
your secret word to anyone under any circumstances! Regardless of what anyone offers you or
tells you, your word is the key to your account and it it is up to you to keep it secret and
safe!
Email Safety
It is very important to keep the email that you use for your secret word retrieval secret! Many
email services (including your premium webmail) have systems established in order to help you
retrieve lost words and access the account. This can be abused by scammers who might have extracted
the necessary information in a casual conversation without your noticing.
Just remember to keep your email safe and confidential to protect your account! If you are a
premium member than your neopets webmail is not a secret so it is in your best interest not to use
this as your Neopets.com email for word retrieval.
|
| What to do if your Premium
Account is Frozen! | |
IMPORTANT! Premium Neopets users are held to the same rules and terms of use as every other Neopets user. There are no
special breaks, allowances or exceptions when it comes to rules. If you break a rule, you will be
frozen. If you are frozen for breaking a rule, you will not get your account back. Everyone on
neopets must abide by them, no excuses or exceptions.
Billing
If your premium account is frozen, it is your responsibility to cancel the service before you
are billed again. It will not cancel automatically. Click here for more
information on canceling or simply call 1877NEOPIAN and speak to a live rep.
If you want to put a premium subscription on a different account, simply sign up again or tell
the representative on the phone that you would like to do so after you cancel.
There was a mistake! I didn't break a rule!
Sometimes the Neopets Team makes mistakes, takes information out of context or misconstrues a
situation. In these instances, you have an opportunity to look into the reason for your frozen
account and have the situation reviewed. There is no gaurantee that you will have your
account unfrozen.
Submit an Inquiry
Visit http://premium.neopets.com/login
.aspx?ReturnUrl=/frozen.aspx
Log in by entering the user name of your frozen account as well as the word that you used to log
into Premium (not necessarily Neopets.com unless they were the same)
Once logged in, you will be asked to enter some basic information to verify that you are the
owner of the account in question. This information includes Username, Email address (and any others
associated with the above account), Disowned Pets, Created Pets, Equipped Items, Neofriends, Birth
date on the account, and any additional information.
When you submit your inquiry you will receive this message: Thank you. Your message has been
sent. Please submit only one inquiry per frozen account.
Take their word for it and do not submit more than one inquiry about your frozen account.
All you can do now is wait while they review your account and the reason it was frozen. There is no
gaurantee you will have your account unfrozen. The best of luck to you!
Refunds?
The Neopets Premium Terms of Service State:
provider reserves the right to cancel Service for any reason without prior notice. Pre-paid
service is non-refundable. Provider will not refund any shipping or handling fees. Cancellations are
defined as a cancellation of the automatic renewal of the account and are not a termination of any
prepaid period." (....)
Fees for any setup, shipping and handling, and monthly or annual service charges placed by
Provider are non-refundable. (.....)
Provider may, at its sole discretion, allow for a pro-rated refund of unused annual
service fees after the collection of a cancellation fee.
So what does this mean? You can try to contact Premium Support regarding a refund but more likely
than not one will not be awarded. They will review the case and make a decision based upon whatever
factors they see fit. Best of luck to you.
|
| Who to contact and how
about Neopets and Premium issues.! | |
It is very important to talk about the difference between Premium Support and Neopets
Support so that you can send your question, concern or problem to the right people.
Premium Technical Support
Premium Technical Support is not the Neopets Team. In fact, they are contracted by the
private company, Velocity Services Inc.
As such, they cannot freeze or unfreeze accounts, look in to any glitches or errors on the
Neopets site nor can they explain Neopets features to you as many of the representatives don't play
the site themselves.
This Premium Support was created to help you troubleshoot problems with your webmail, portal and
other premium features as well as to help you manage your billing and account information.
Call by Telephone
US Number (toll free): 1.877.NEOPIAN (877 636 7426 )
International (fees apply): (1) 310.321.6712
If you can't figure out how to get a representative on the phone, follow these instructions:
1) Press 2 (for existing premium members)
2) Press 2 (if you don't remember your billing phone #, click here to check what it is)
3) Stay on the line for a representative Your call may be monitored for quality/training
purposes.
Live Chat Support
http://c3.chatsupportlive.com/request_email.php?l=velocity&x=96&deptid=238
You can also locate this link on the user
admin log in page.
Emailing Premium Support
Premium Support Form
Fill out a Premium Support Form here.
Premium Frozen Help
Neopets Support
Premium members may use the following link to request assistance on Neopets.com issues:
Regular Neopets Support can be accessed at the following location:
|
| F.A.Q. | |
If you have a question that is not answered here or elsewhere on the page, please neomail reissue.
Q. Is premium "worth it"?
A. This is a very relative question and not a fair one to pose to any one member. Those of
us who are here and paying obviously think it is worth it or we wouldn't be here. However, no one of
us can tell you if it fits in your individual budget, expenses, lifestyle or tastes, you have to
find out for yourself
Q. OH NO! I deleted my referral neomail! What do I do ?
Don't worry. The neomail was only alerting you to the fact that you were referred, it does not
contain the "referral" itself... all that information is stored in the database. Want to use the
referral but forgot the link? Visit http://www.neopets.com/portal_referred.phtml
to sign up.
Q. What are the pricing exchange rates for various countries?
A. Please note that all exchange rates are subject to change. These are the best estimate
at the time of publication, for an up to the minute rate, or to view the currency conversions for a
country not listed, visit http://www.xe.com/ucc/
$7.99 USD
6.38382 EUR
4.38705 GBP (United Kingdom Pounds)
10.0459 CAD (Canada Dollars)
10.5029 AUD (Australia Dollars)
$15.95 USD
12.7436 EUR
8.75774 GBP (United Kingdom Pounds)
20.0533 CAD (Canada Dollars)
20.9663 AUD (Australia Dollars)
$69.95 USD
55.8847 EUR
38.4142 GBP (United Kingdom Pounds)
87.9105 CAD (Canada Dollars)
91.9537 AUD (Australia Dollars)
Q. What happens if a premium user is frozen? What should they do?
A. Read up on frozen premium accounts here..
Q. I canceled my subscription, why am I still a premium member?
You will retain the benefits of a premium member until the end of your prepaid period
(month/year) or until the end of your free trial period. At this point your service will shut off
completely.
Q. How do you add your dailys to the portal?
In your portal
preferences add the favorites module to the left or right side of your portal. After updating,
visit your portal and click the "add favorite" button found on your favorites module. Add whichever
links you like including dailys for easy access :)
Q. Where is marshmellow world?
A. This was a joke. Someone recolored jelly world and pulled off an elaborate hoax. There
is no marshmellow world, premium members do not have their own special land to visit. If someone
claims that it exists, they are lying to you :x
Q. What is the "boss button" and where do I find it?
A. The boss button is a cute new feature of your portal. If you click the lower right hand
corner or upper right hand corner of your portal, it should switch into "work mode" to be used in case you are playing
neopets at work and your boss happens to walk by. If you want to switch back just click the lower/upper
right again. Do note that this was mainly designed as a joke and don't be surprised if you are
"found out" for playing neopets on the job even with this feature in place.
Q. Is the premium server secure? Is it safe to put your credit information out there?
A. As with anything else, put your credit information out at your own risk. However,
neopets has taken every precaution to make sure that your payment information and other personal
information you provide is kept confidential and safe.
Q. If I refer someone to neopets premium but they delete the neomail, must I resend?
A. No resending is necessary. Direct them to premium.neopets.com and they will be able to view the page
with your referral even without clicking the link in the neomail.
Q. Do premium users get to change their yellow neopets sidebar?
A. Not unless they have unlocked a sidebar through neopets. You have to unlock all the
existing ones just like everyone else. There is an exclusive Premium Sidebar which
is only available through the referral program and has to be unlocked.
Q. Can premium users play flash games and send scores unlimited times per day (vs the 3) / is
the 1000 neopoint prize limit removed?
A. I'm afraid not. Premium users have to abide by the same gaming rules and restrictions as
regular neopets users.
Q. Where is the user admin?
Q. Do dial-up users have to get the Dial-Up service?
A. Not at all! The dial up service is simply for users who want
to use the neopets program to connect to the Internet using their phone
line instead of AOL, NetZero or their current provider. Learn more here.
Q. Is it true that premium members can change the interests in their lookups to whatever they
want?
A. No this is not a premium feature. However, if you want to change what your interests say
in your lookup you can using CSS (premium or not) Code can be found at tineneohelp.com
Q. Why don't you add screenshots to this page?
A. As it stands, the page is not image heavy and loads pretty quickly on most computers and
even dialup. I want people to be able to access the information easily and quickly and not be
bogged down with graphics.
Q. You won't add me to the referral list! Why??
Updating this page (because if its size) is a very tedious process and doing so takes a lot of
time. I'm busy in real life and on neopets and I just had to stop adding names for my own sanity. Unfortunately, the petpage I used to link to here must have given up after feeling the same way. If you know of a petpage that lists users looking to use their premium referrals, please neomail reissues.
If you are looking to refer other users, you might want to check out Atredes's Petpage for Referral Tips.
Q. How long has premium neopets been around?
A. I am not entirely sure but I believe since May of 04, first billing in June of 04. I
have been a member since October 04.
Q. Do you have to have the portal window open to receive Premium benefits?
A. No. All portal usage affects are your webmail SHH events and that is based on how many
page views you get on your portal and how much you use it, not how long the window has been
opened.
Q. It's Friday and the Space Faerie Scratchcard is missing!
Q. Do you get a lot more random events? It said twice as likely, but I still haven't had even
one.
A. By twice as many random events they are referring to the SHH that you now receive in your
webmail :) Learn more about that further up the page, under SHH.
Q. I referred someone to premium neopets but the page says that "beta testing is full"? What do
we do?
A. Have this user clear their cache and temporary Internet files and try again :)
Q. Can I copy / reuse / reproduce any part of this petpage for my petpage / fan site /
newsletter / etc?
I have received this question quite a few times and my answer is always the same. No. If you
wish to reference the information contained on this page please do so by linking using one of our
banners, one of your own, or just a text link. "Credit" simply doesn't suffice in my opinion. Why
give someone only part of the information when you can link them to a more vast and searchable
resource that (hopefully) will answer all of their questions? To make this very very clear, do
not reproduce Leto's petpage in part or in full.
Q. I seem to remember reading we had a time limit of 8 hours in one day of playing neopets.
Is that true?
A. Not at all! There are no restrictions placed upon a users neopets account because of
premium service.
However, premium neopets dial up service will disconnect your active Internet
connection (nothing to do with neopets.com) after 5 hours of consecutive usage and you must wait at
least one minute before reconnecting.
Also, neopets dial up terms of service states:
In order to make the Service available fairly to all Users, Provider reserves the right to
suspend usage for the duration of the pay period if User exceeds Provider's usage standards. Usage
standards are defined as less than an average of 8 hours a day for an 8 day period. If User's
account exceeds these usage standards it will be suspended for the duration of User's current pay
period and be reactivated upon the next regular successful rebilling.
Again, this has nothing to do with your neopets account only an active connection using
the dialing software provided by neopets high speed dial up.
Q. How do you know the date of your next billing cycle?
A. If you still have the initial email that neopets sent to your webmail account upon
joining premium, they should inform you of the next billing date. If not and you have not yet been
billed, count to the 15th day of your trial period and expect to be billed on this day if you have
not canceled. If you have already been billed at least once, check your credit card/paypal
statement to see which date your rebill date will be, it will be billed from VELOCITY SERVICES and
will repeat on the same day each month.
Q. I'm planning on canceling premium, but I have referred users who are in their 15 day free
trial period. Will they be able to continue?
A. Yes. If you referred them to premium service they now have their own accounts that
are not contingent on you remaining with the subscription. However, you will not receive your
referral prizes if you are not a premium member at the time they are to be awarded.
Q. What do I do if someone I referred is under thirteen and can't sign up without parental
permission?
A. The new sign-up form has been introduced. You can finally sign up your under 13 kids as
long as they have the parental permission form on file. The new form should also help out quite a
bit with International sign-ups that now have increased flexibility with address, zip, and city
inputs.
Q. When I use links in my portal, they open up into a new window, is there anyway to change
this?
A. There sure is :) Visit this page (or click
the portal preferences link in your portal) There is now an option that says "Links open a new
page?" Simply click "yes" or "no" followed by the "save" button.
Q. Where can I find premium userlookups and graphics?
|
| Link To
Leto! | |
If you would like to submit a banner, let reissue know and she will add it to the page with
full credit to you :)
(banner by rejernated)
(banner by serenity)
(banner by purrfectlypink)
(banner by reissue)
(banner by luna_katt)
  
(by goala_bear)
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| Affiliates and Awards |
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| Where is the Alert Button?Who is Tarla?Where is Tarla's prize warehouse?Click Here
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The Portal
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