Welcome to the Atheneum!


One of Neopia's greatest resources, The Neopian Times Editorial has been in existence nearly as long as Neopets itself. It is a place where users and TNT interact each week, and the results are always informative and often comical. A treasure trove of information, it is the best place to find answers to almost any question you might have - and if not, a terrific place to ask those questions!


TNT's very first rock!
TNT rocks count: 72 (#317)
Updated through issue #318
(Atheneum lacking updates due to busy life, but this page is an obession so don't worry about it disappearing)


Whether you're searching for information about general account questions, scams, or completely ridiculous nonsensical things, just poke around the different categories below and you'll likely find what you're looking for. Each Q&A is conveniently hyperlinked to the NT Editorial it was featured in. Lists are organized by NT issue number; older at the bottom, newer at the top. This is just a compendium of the most frequently asked questions seen on the neoboards; you'll have to read all the editorials yourself to find the answers to questions about things not many people wonder about. ;)

Duplicates are not omitted, as they illustrate just how often the question gets asked. Outdated Editorial answers are excluded to avoid confusion, though you should remember that all past answers are not set in stone and even some listed here may be old information now or in the future. Silly things that are either obvious or already outlined in the Terms & Conditions and help sections of Neopets are generally not listed. ;) And, since there is no world made of anything jiggly, it's impossible to show you questions people have asked about it.

You'll notice the style of writing changes in the newer issues. Up until the early 200's Donna answered the editorial questions, with Adam filling in for her on the rare occasion. It's quite easy to spot his remarks; his humour is very dry and a touch sarcastic, and he always chose to answer questions that demanded serious answers. In the mid 200's the flavour of the editorial answers changes dramatically. Many people recognize this as snarkie's writing, though it has never been confirmed that she has taken over the editorial. In the most recent issues there is an occasional lack of humour which could be the result of (a) other members of TNT taking turns doing the editorial, or (b) snarkie has eaten so many Red Vines that her body can no longer absorb the caffeine from soda which is so vital to her snarkieness.

If the answer you are searching for is not here, you can use your favorite search engine to look for old NT issues. Trying phrases like 'neopets editorial scam', or 'neopets editorial whack staff' (of course substituting your own subject) will likely find you the correct issue fairly easily.

*Please note that TNT's answers to questions are not always 100% accurate, because they are (or claim to be) only human. Likewise, the creator of this atheneum may have exhibited some pseudo human tendencies while creating this page and therefore may have unintenionally included some outdated or incorrect answers. Also remember that TNT rolls with the times and updates their rules as needed, so any of TNT's answers may no longer be accurate.


Special Editions
Those times when TNT hogs the editorial to tell us stuffs
login as: drsloth
Sent username "drsloth"
drsloth@neopets's secret word: *******
Last login: Fri Jan 12 13:02:13 2007 from spacestation.virtupets.com
[drsloth@neopets]$ pico editorial


...click to read the entire special editorial written by Dr. Sloth...
Greetings, Neopians! This week's Editorial will focus on the recent changes since (of course) we received so many questions and comments about it. Please note that, like all Editorials, we are answering questions as truthfully and accurately as we can at this time, meaning this isn't written in stone. Please don't point at this Editorial a week or five years from now hollering that we've "purposely" deceived you in some way. That's not how the Editorial works. :P

...click to read the entire special editorial about the new layout...

Special Notices
OMG TNT IS HUMAN! RUUUUUUUUUUUN! RUUUUUUUUUUUN!
And now, a public service announcement.

We often see quotes like these on the boards: "Be lucky you only got warned! I was suspended for a similar reason. It's not fair."

So, we'd like to clarify. Issuing a suspension is step two in a three step process. Step one is to issue warnings. If you have never been warned before (and the infraction is not serious enough to warrant a freezing straight away), you will likely just get a warning. If you continue to break the rules even though you've been previously warned, we move on to step two and you are suspended, again even if it's a very minor infraction. (Your history has shown that warnings don't work and you need a more serious punishment.) Eventually, should you continually break the rules after being given several chances through warnings and suspensions, you'll be frozen. There's a lot more to this system, of course, but we don't want to give all our secrets away. ;) We just wanted to help clarify why the same infraction serves as a warning to some, a suspension to others, or even a freezing at times. The monitors are not being harsh or unfair, nor do they have a grudge against you personally. They are just going by your past history and warnings you have already received.
Community notice:

Yes, the second round of trick or treat bags were on us yesterday. We ran into a bit of a snafu and had to clear our records, meaning all logs containing information about who had already picked up their bags were cleared. Since we did this on purpose, you have nothing to worry about if you got seconds.

HOWEVER, please note that this is a rarity. ;) Usually a glitch like this is not on purpose, and anyone collecting multiples will be frozen for abusing a glitch. In the future, it's better to be safe than sorry.

Also, we're very sorry for the confusion we caused ;_;
**Special Notice of TNT Flubbing +1**

Sooo... there's no great way to say this so we'll start from the beginning. :P

The Support/Monitoring and Content departments had a total communication failure. While we (Content) do site stuff and write the Editorial, they (Support/Monitoring) have the thankless job of enforcing rules and dealing directly with millions of players, and it seems that somewhere along the line one head wasn't aware what the other was doing and... yeah. As such, we unknowingly gave you guys bad information on two rules we clarified here in the Editorial recently - rules we thought were correct but didn't verify. Yes, we know we stink because of it and it's really embarrassing to admit it, but we're happy to shame ourselves if needed to get the proper info out there. So, along with this rambling apology, we'd like to re-clarify some rules mentioned in a couple of Editorials. Here we go:

- "Hell" and "damn" are in fact NOT allowed, despite our big, babbling response in a past Editorial saying it was okay in certain forms. (Acronyms containing the words are also not allowed, just like acronyms containing profanity are not allowed.) While our answer was the rule at one point in time, the words have just been misused too much and the rule had to be changed to disallow them completely. So, regardless of how you use them, "hell" and "damn" are no longer allowed.

- Religious usernames are an outright no-no. Just having a username as such stirs up conversation when other users see it on the Neoboards, so these usernames had to be outlawed (same reason usernames of a political nature were already outlawed, as we mentioned in that same Editorial). This includes all religions no matter how large or small. Users with old, established accounts will be grandfathered in (meaning no worries!). Anything created recently will be looked into and we'll work with players broadsided by this, but anything created from here on out will be frozen.

- This wasn't stated in the Editorial before, but we'd like to clear this up, too. Using the word "sexy" in usernames is not allowed, either. This has been in effect for quite some time, but it's made clear now. Old usernames are again grandfathered in, but usernames of this nature will be frozen if they are created now.

So, that's it. We'd also like to apologise to the Monitors for causing confusion. Despite our attempts to help them out by clearing up the rules every week, we appeared to have made things worse this round. DX Whatever the Editorial has said in the past, they're the ones that need to enforce the rules and it's their call about what is and isn't allowed. We hope this clears things up!

And yes, they've checked other rule clarifications for inaccuracies. ;)

Accounts
If you thought you couldn't do that with your account, you're probably right
Is giving your full name out a violation of giving too much information? Is it a freezable or suspendable offense? ~cutebabyeyes

Please do not EVER give out your full name or those of your family members. Depending on the situation, it will merit either a non-warning message, a warning, or in extreme cases where the player will simply not stop giving out personal information, a freezing. Please do not give out information such as the name of your parents, maiden names, or grandparent names that are often used as security questions all over the internet. There is no reason to give this information to strangers, and can only endanger the security of your account.

(A non-warning message has the warning event icon, but the subject will say "Message from The Neopets Team" instead of "Official Warning from The Neopets Team.")
Hiya TNT! I recently made a side account and a few new Neopets, and I'd really like to know if it's okay to go fishing with all of my Neopets, or if it's like the other dailies and should only be used on my main account. I figured that, since you can go fishing with more than one Neopet anyway, it wouldn't matter. But then I thought that, just like the other dailies, you get stuff for free when you go fishing, and the more Neopets you go with the more stuff you get (like in Tombola or Coltzan's Shrine). And THEN I thought that Neopets actually have fishing skill levels, just like Battledome stats and things, and that raising stats and things are fine on sides, as long as you get the NP from your main. So fishing would be like that, except free... and now I'm just confused. ^^" Thanks! ~starshineadrienne

We're glad you though it out on your own before asking us. Most people just try and take the easy way out. :P

Whenever you hit the "you get free stuff" part of your internal monologue when trying to decide if an activity is allowed on side accounts, it's time to stop. :) That alone means it's not allowed. Training (which is okay on side accounts, as you mentioned) doesn't yield any items, so that's why it's okay to raise your Neopets' stats on side accounts. Also, we'll note that the Healing Springs is the only exception to this rule. It will occasionally give away a healing potion, but since it's necessary to keep Neopets healthy and happy, we allow visits to her even on side accounts. This Fishing Hole question gets asked so often to the Editorial that we think we may put a notice at the top that it's not allowed on multiple accounts!
Hello TNT! :) I've got a question that has been bothering me. This is the seventeenth time I have submitted it this year, and I desperately need an answer, because my very account depends on it. My question is: are we given more chances? I mean, let's say "Joe" just got over his 72 hour suspension. Now let's say "Joe" is a great Neopian for the next two years. Then he makes a mistake that would usually get a suspension. Would he be frozen, or do we get more chances over time? I just want to know if I need to be more careful! Thanks again! Please, PLEASE try to answer this one! ~48cats

72 hours?!? oO Wow. Yeah, "Joe" is going to have to be on really, REALLY good behavior for the next couple of years at least. Otherwise the next punishment will very likely be a freezing, and we can just about guarantee it if it's something you've already been warned about previously. To answer your question more directly, though, a greater amount of leniency is generally given if an account hasn't had a warning in a very long time (and by very long we're talking well more than a year).

Remember though, each player and case is different, and each warn/suspension/freeze is a judgment call by a staff member. Players that have a history of walking a thin line and constantly pushing the rules are more likely to have the hammer fall a bit harder when they do finally cross the line. You may not see us, but we're watching over you guys. ;)
So, bank accounts on side accounts? Yes or no? If they're allowed, are you allowed to collect the interest? Some people say they are allowed, other people say not, some people say you can collect interest because it doesn't have much of an effect (and they'd get the interest on their main account anyway) others say its making Neopoints on a side account. It's a question I keep running into on the help boards and a lot of people aren't sure of the answer... ~reclusivity

You know, we actually think we haven't answered this question before! (Or perhaps we have, and forgot; remembering what's been in 300+ Editorials is a bit difficult. x_X;) Congrats to you for a fresh question!

Anyway, going by our own rules, we say that's a no (to collecting interest on sides) since that would be using your side account to generate NP. Best just to keep the bulk of your NP on your main account and collect the interest there (you'll earn more interest, anyway). There's really not much reason to have a lot of NP sitting around on side accounts, either. PIN numbers keep your loot safe, and sticking your side-account Neopets in the Neolodge every 28 days doesn't really cost that much. If you've collected interest in the past, don't fret about it... just please don't do so going forward.
OMG, I finally got the Lab Map and Petpet Lab Map! =D and OMG, it gave me NPs!! =O I didn't know it did that... it didn't tell me that it gave them to me, my NPs just suddenly went up after I used the pieces! If it is supposed to do that, wouldn't that make it against the rules to use the Lab Ray on a side account? I've seen you say in previous Editorials that it isn't against the rules to use the Lab Ray on a side account. So are the lab map pieces and Petpet Lab Ray pieces supposed to give out NPs... or is it a glitch? If it is a glitch, please don't freeze me for spending the NPs! *clings to Lab Ray and Cybunny* =( ~sk8erkat

Oh right, nearly forgot about that... heh. We're willing to overlook that, as the 10,000 NP or so that the maps give don't even begin to cover the expense of buying it. We'll just consider it an, erm... rebate rather than income. Don't go running around applying this to other things, though. ;D It's only because we've repeatedly said that lab maps on side accounts are all hunky-dory. Remember everyone, the NP "rebates" from the Lab Ray maps are only a one time each thing (when you turn the pieces in) and can never happen again for that account -- just to clear up any confusion.
Ok I am veeeeeeery confused. What exactly are side accounts? Everyone asks if you can earn Neopoints on a side account, and I know that you can't, but how does that help me if I don't know what a side account is?!? I hope you answer this, cuz u guyz roxz! ~07vbgirl07

We actually get this question a lot. On Neopets you are allowed to have up to 5 accounts. However, you may only use one of those accounts to do most activities (like play games, earn Neopoints, etc). This is called your main account. The (up to) four other accounts that you may have that aren't your main are considered "side" accounts, and are also known as alt (alternative), gallery, guild, or storage accounts amongst players. These accounts can be used to house more Neopets or perform any other function mentioned in the previous sentence, but may not be used to earn Neopoints (as you so astutely mentioned).
I have been using this account for two years now. All of a sudden, someone finds my username offensive and blocks me before I have a chance to respond. This I didn't have a problem with, it just shocked me. The next thing I know I'm getting a nasty and very rude email, where this person is saying they've reported me because of my username. Am I going to lose my account because someone finds my name offensive? ~wiccan_wolf

No, your username is perfectly fine. There are plenty of usernames with a person's beliefs as part of the name. What isn't allowed is the discussion of those beliefs on Neopets. Religious usernames that aren't tolerated would mostly be things that could be considered solicitous, or those that are attempting to "encourage" others to join their religion or degrade other religions. This is because such a username is basically trying to incite discussion or rile up others rather than express that their religion/belief means a lot to them.

Please note that political usernames are a no-no, though. We've found these do nothing but cause trouble. Neither you nor your Neopets should be named after politicians.
I have tried to get this confirmed in many different ways so I am trying you. Time and again I see people with their account referral links on lookups and other parts of their accounts. Is this not abuse of the referral system? One person literally asks people to make side accounts and use his referral link. This doesn't seem what it is meant for. Isn't it meant to get new members, not to talk existing people into making more accounts? That doesn't seem any different than if I were to have used my own referral link when I made my side accounts. Could you please clear this up once and for all? Thanks. ~poohbear1320

While yes, the intention is to get new people to join, we know that's not always what happens. We're going to have to go for the "reasonable balance" response here. While we don't mind referral links in shops, ULs, or Petpages, actively mailing Neopets players or posting it (or requests for people to use it) on the Neoboards is crossing the line. Also, we'd just like to throw it out there that using your own referral link when creating side accounts is a no-no as well.
Can a player have a Neohome on a side account, or are you only allowed to have one on your main account and nowhere else? ~tigerlily97420

Neohomes can be made on any of your accounts as long as the Neopoints funding it come from your main account. (An easy way to transfer Neopoints from your main to your side is via the Trading Post.) If you enter the Neohome Spotlight, please note the name of your main account in your entry so that the trophy/prize will be sent to your main.
Hey TNT! Thanks so much for running a great site, and I'll spare you the rock jokes. I was just wondering, is it a freezable offense to put a "paint brush" in your shop for a very cheap price, when it really takes you to a pet page? I thought I had seen something like that in an editorial before, but I just wanted to clarify. Thanks so much! ~soccer_340

Unless it's an attempt to scam, then no, it isn't freezable. You may get a warning though for such a thing (and frozen if you repeat the behavior after being warned for it). Such mean-spirited jokes are not welcome on Neopets.
Can you get frozen for using your side account to restock when you're restock banned on your main? ~nub_king

Yes, the bans are in place for a reason! The only ban we can think of that is okay for you to skirt with a side account is a Neomail ban (but that's only if you are honestly not spamming people and only got a little, erm… enthusiastic with the amount you were Neomailing people). That restriction does not affect game play.

We are also often asked if it's okay to restock on side accounts when your main account is suspended. Please note that a suspension is basically a "time out," and we request that you not do dailies or restock on your side accounts while awaiting the lifting of the suspension.

If your main account has been frozen, you can use one of your side accounts as a new main if you like (and discontinue whatever it was that got you frozen). If the original account is unfrozen, you're welcome to make it your main account again.
Dear kind TNT, this question has come up on the help boards and, well, we would like an answer, please. Can you send to a side account and then turn in World Challenge map pieces to earn the prize? I mean, if you get the prize you could send it to your main, correct? Some of us are just wondering. Thanks! ~egyptian_prophecy

No. Aside from Secret Lab maps, you may only turn in map pieces of any sort (including WC) on your main account. There's no good honest reason to turn in others on side accounts because, as you said, you can send the resulting prize to your side account once you redeem it.
Okay, I know that I'm not supposed to make any kind of profit on my side account, but this has been bothering me for a while now: am I allowed to use the free training offered by Cap'n Threelegs on a Neopet's special day with my side account? Please answer! I have no idea and I don't want to get frozen for unknowingly breaking the rules. Thanks. ~iluvlupes250

We think we've discussed this before. Free training (as well as normal training, of course) is perfectly fine to do on your side account. There is no profit involved. (Just remember to send any needed NP/codestones from your main account to your side.)
I want to send a painted Pteri to my side, but at the same time don't want to risk losing it. So, if I buy the paint brush, can I send it to my side, followed by my Pteri, and then paint it while on the side? I really don't want to risk my painted Pteri, but at the same time don't want to risk getting frozen. ~ashleyt94

Yep! That's a perfect way to handle it! Quite clever to wait to paint it until it's on your side account, really. Just wait until the Pound is back up! Remember, everyone... you can send whatever you like to your sides, just finance it with your main!
Okay, I read the rules about 5 times plus I read the Terms and Conditions and I did not find the answer. I know account sharing is not allowed, no matter who it is. What about giving away an account, though? I see in the rules where it's not allowed, but on a board I was on tonight a girl said her sister gave her the account, and I informed her it was not allowed. Another user told me that you said it was okay to give accounts to relatives. So please, TNT, could you answer this question for me? Can you give your account to and/or share accounts with a relative? ~egyptian_prophecy

Accounts can only be "shared" by family members who are assisting a user while they are playing their account (users who are too young to navigate the site by themselves or users with disabilities are some examples). Accounts are not to be given to anyone else under any circumstance, so we're sure those users just misunderstood. If you no longer wish to keep your account, you can sell the items (or donate them), abandon the Neopets, and either abandon or self-deactivate the account. Please do not give it to anyone else!
Hi, in Issue 276 you stated that it's alright to participate in DON (Defenders of Neopia) on side accounts. I was just curious, though, since the only way to get the Brain Tree (mission 5) as a challenger is by doing quests (for him and the Esophagor). Is this still acceptable? When you do a quest you get an item and NP, so I wasn't sure how that would fit in with not earning NP on a side. I'd like to be able to get the DON trophies on my side accounts, but don't want to break the rules to be able to do so. Thanks in advance for your time TNT. Love the site. :) ~chia_lubber

Oh. Hrmmm... well, we'll be quite honest with you and say that, as you probably guessed, we totally forgot about situations like that when answering the original question. So we're sorry for opening our big mouths and creating confusion! As you mentioned, the rule is that if the activity earns you Neopoints or items, it's off limits, so that mission is definitely not one you should do on your side account. Thank you for pointing it out!

However, we completely understand you wanting to earn the trophies on your side account, especially after we said it was okay and there's only one mission getting in your way. :) So while we can't promise anything, we'll talk with our Battledome gurus and see if we can work this out.

To be very clear, you currently CANNOT do any missions on your side accounts that involve earning Neopoints in any fashion. If this changes in the future, we'll let you know in New Features! (And we're hoping it can since you were so nice in pointing out our stupid mistake! Thanks, again!)
Hello TNT, I was wondering if we're allowed to train the Neopets on our side accounts if the codestones or dubloons are sent from our main? Thanks! ~djlancey

Yep! That's just fine. You can also train your Neopets with the Lab Ray on all your accounts (up to five, of course) and take advantage of free training on their pet day. :)
Can you do Underwater Fishing on side accounts? I love Neopets also. Bravo TNT! *claps hands* ~Frenchfry678954

Alas, we must say no to this one as well. You can, however, fish with up to all four of your Neopets (on your main account), so hopefully you can fulfill your daily fishing appetite with them.
This is gonna sound really weird, but I love the lunar game in Shenkuu, and not for the prizes. I don't know... it's just a lot of fun, and it helps me in science. So my question is this: is it ok to play the lunar game on side accounts if we just leave the prizes there to rot, or donate them?? ~shorty133092

That's not weird! Science RULES!

Anyway, we're really glad you enjoy the Lunar Temple activity! :D We think it's pretty cool, too, mostly because the math was really hard to code. However, as far as playing it on side accounts, we're gonna have to ask you not to do that. As fun as it is, the activity does give a reward and is therefore on the "don't play this on side accounts" list. Just think of it as something you can look forward to daily. ^_^
I know we're not allowed to get free items on our side accounts, but we are allowed to get the newbie packs, right? ~starfox164

Yes, taking the Neopets-given newbie packs is fine as long as you are following the rules and not making more than 5 accounts. And yes, if you self-deactivate one and create another you can have the newbie pack there, too. It's mostly just a little kit to make your new Neopets feel welcomed.
I was wondering, is it okay to complete the Defenders of Neopia series on your side accounts, if you make sure you earn the Neopoints for your weapons on your main? I only see that you'd earn a non-tradable item, the trophy, from it. Does this go against the T&C? Thanks! ^^ I just want to make sure before I complete them :33 Y'all are the greatest! ~xaliaz

Since Defenders of Neopia only awards a trophy and not Neopoints or items, it's fine to complete it on all your accounts. You can move your weapons between your accounts as you wish, just make sure the funding for it all comes from your main account, of course. :)

And, just as a disclaimer, should DoN ever begin awarding Neopoints or item prizes, completing it on multiple accounts would immediately be against the rules. We don't foresee this happening, but if it did, someone would inevitably reference this editorial answer claiming we said it was fine. -_-
If you were to get a Fountain Faerie quest on your Side account, would it be okay to do it, as long as the item was sent from your main? ~hermione_890_neo

Yep, that's exactly how you should handle it. Random events received in side accounts are all yours!
Can you be frozen for visiting Count Von Roo on multiple accounts when he is awake? You only gain/lose levels/avatar, so I don't see why not. ~rxxboy

Since there is no profit to be made, this would be just like using the Lab Ray or training your Neopets on side accounts. It's perfectly acceptable. :)
Hi TNT, my friend emailed me yesterday and said that she is all stressed because she forgot she was on her side account and went to get her Advent Calendar prizes. It was a complete accident. Now she thinks that you are going to freeze all her accounts and she will have to start over! Is this true because it was an accident? ~ saphira_999

It's okay, she doesn't need to worry. There is an obvious difference between an occasional mistake and blatant multiple account cheating. :) Should this happen to you, do not collect on your main account that day, and be sure to pay close attention the next time you visit to make sure you're on your main.
Hey, whenever I log in, I see a message that says, "WARNING, your site username matches your e-mail username! It is recommended that you change your e-mail address so that it is not the same as your site username!" Why is this a problem? (Yeah, stupid question...) ~ [removed]

Because you can send your Neopets secret word to your email address, many scammers will try to hijack your email account, which is why we encourage you not to reveal this information to anyone. However, even if you never divulge this information, it would be quite easy to figure out your email address if the usernames were the same. And, simply by talking to you for awhile, a scammer may be able to obtain the answers to security questions some email sites use, like what's your favorite pet's name, or where were you born. Then, voila! The scammer has access to your email address and, by extention, your Neopets account (and any other accounts you have associated with that email address). A good way to prevent this is to have an email address that does not contain the same username as your Neopets account, and you should never share personal information with people you do not know. Asking for or giving out email or messenger names is not permitted on Neopets for this very reason (among others).
First off, allow me to humble myself before the mighty TNT! I love you guys! And... on to the question. Is it okay for me to take care of a buddy's account while they are gone on vacation? And, if I do this, am I going to get frozen for collecting their daily "freebies" for them while they're gone? I wouldn't take them for myself-- it would be their items. Please let me know! ~isthefox

No, you are not allowed to even access their account at all, let alone playing Neopets for them. This would be considered sharing accounts (even if only for a short period of time) and playing someone else's account for them is cheating. You would both be frozen.
Hey, TNT. I was wondering, is it allowed to have two main accounts, as long as they don't interact with each other? ~mr_sunshine718

No, even if you never send Neopoints or items between the accounts you still may only have ONE main account.
I know you've probably had questions like this before but I'm worried that I might lose my account if you think I'm using more than one. See, my home computer broke down and I don't want to miss out on the Advent Calendar so I'm at a library where other people use neopets.com as well. I don't want to be accused of multiple accounts. What can I do? ~dee121105

Don't worry, and just play normally. We are well aware that many people use public computers, and take that into consideration when investigating accounts. We would like to stress, however, that you please, please, PLEASE remember to log off your account when you are done if you are ever using a public computer. If you don't, the next person to visit Neopets may end up in your account!
The whole side account thing has been making me paranoid for a while now. Is it okay that I have 3 side accounts, plus my main account, all linked to the same email address, or will I get frozen for that? ~creedmb31

No, no, that's just fine! You may have up to 5 Neopets accounts connected to one email address. Your main account is the one where you can restock, play games, do dailies, participate in plots, and everything else Neopets has to offer. You can then have up to four side accounts which can be used for guilds, chatting, taking care of Neopets, and other activities that you don't profit from. There's no need to worry about having 2-5 side accounts unless you are abusing them by playing games, doing dailies, plots, or restocking on them. If you need Neopoints in side accounts to take care of your Neopets or get Secret Laboratory access, then you can transfer the needed NP or items from your main account.

In short, no worries, mate!
Hi TNT! I'm just asking -- can you change main accounts every month or so? Thanks! ~zbelac

Uh, no. This doesn't quite go along with the spirit we intended when we said you could change main accounts. While there is no definite number of times you can switch, we imagine it would be more like a one or two time thing. Basically, you may switch accounts if you feel serious about leaving an old account behind and starting anew or moving to one with a new name. This shouldn't be something done lightly, and please do your best to stay committed to your new main account. Randomly swapping back and forth all willy-nilly-like is basically using multiple accounts to play Neopets, which is not allowed. (Just because it's not every day doesn't mean it's okay.) We do realise that you may find a username you like better down the line and want to switch to that one, for example, so we're trying to accommodate by allowing you to switch. But make a decision. Pick one account and stick with it, eh?
TNT, say if a Neopian *cough* was frozen a time or two for breaking the rules (which is not good!) and they make a new account, trying their hardest to be a great Neopian and follow the rules. Will you forgive them for the past? (Not giving old account back just forgiveness.) ~0kitten

Good question for a number of reasons! It usually depends on what you did that got you frozen in the first place.

Most people are welcome to return if they can behave, especially if it was for something minor like spamming or multiple accounts. We understand people make mistakes, so we have no problem with users returning if they're willing to follow the rules. For more serious offences, such as repeated scamming or cheating/botting, there is little tolerance for those who return. Though we wish we could completely forgive them for their past mistakes, there are far too many people who simply come back again and again, repeating their same poor behavior, and it's our job to do our best to make sure they don't ruin the fun of others.

We often get asked why someone with 2 or 3 accounts has them all frozen when only one account broke the rules, and why, if they return on a new account, they're frozen immediately without warning. The answer is that just because the account is "clean" doesn't mean your track record is. If you've been repeatedly warned and frozen, it's clear to us that you don't intend to play by the rules on any account. Your side or new accounts may be frozen straight away, or they may be frozen for the first infraction (instead of receiving a warning) because we know you've already received warnings of this nature before. Basically, if you make a mistake, you're welcome to try again and we won't hold it against you, but you'll only get so many chances. If you've been repeatedly warned and frozen on other accounts, the excuse that you've never been warned on your new account won't fly. You've had plenty of chances in the past.
I am concerned with the messages below the Advent Calendar, Tombola, and many other places that say "IMPORTANT - Do not use more than one account per person to claim the prizes. This is against the rules, and people who cheat will have their accounts frozen." or something like that. My brother and I both have an account, so I was wondering how you would be able to tell if we both wanted to claim our prizes, so we went on both accounts and got them. Could we be frozen? This has been bugging me for a long time, so please answer my question. I really don't want to be frozen, and I don't think that my brother wants to be, either. You've done a wonderful job on Neopets! Thanx! ~hailey1010101

Don't worry, we understand that families often play Neopets together! :) We have quite a few ways to determine the difference between families and cheaters. Things you can do to help is making sure you and your brother have different email addresses, secret words, names, etc. Otherwise, just play as you normally do you'll have no problems.

PS: To all those multiple-account cheaters out there, we have other ways of tracking, so don't try to use this information to be clever and try to hide. ;) *cackles*
Thank you so much for reading this, TNT! *hugs* Okay... I've never been frozen, and I've never broken any rules (as far as I know). However, I really need to know two things before I do something that I don't know is wrong. One, will you get frozen for saying that your Neopet has a "mate" in its description? Two, is it against the rules to use the Lab Ray on two of your accounts? I know you're not supposed to use Neopets as a dating service, but I'm not sure if that counts. Also, I know you're not supposed to use your side account to make Neopoints or get extra items, like from the Snowager, but what if you've earned two Lab Rays? I didn't cheat to get them, and they're not giving me any special Neopoints or items. Also, what about quests? If a faerie gives you a quest on your side account, are you allowed to accept it? Thank you so much for answering, if you do! It's really important to me; I've been playing Neopets since the year it started and I don't want to get frozen. ~naako

Mates are not allowed, so you're right to be cautious. :) Simply mentioning that your boyfriend has an account or that your Neopet and another Neopet are close is fine. However, RPing romantic involvement with any person/Neopet/animal on Neopets will result in a warning or freezing. You shouldn't go around asking for a boyfriend or girlfriend for your Neopet.

As for the Lab Ray, as long as you earn the Neopoints for it on your main account, then send the pieces to your side account, it's perfectly fine to have Lab Rays on all your accounts. :)

Faerie quests are fine, too, as long as they are random event faerie quests, not ones you request like the Snow Faerie or Illusen/Jhudora quests. If you need to purchase something to complete the quest, buy it on your main and send it over, or just send the Neopoints over to buy the item there. :)
I am going to word this as simply as I can since you are probably sick of these questions, but here is goes: can I play Tombola on my secondary account if I did not play it on my main for that day? Like alternating as long as I am not transferring the Neopoints. I would still be within the "Once Per Day" rule. So I guess I just want to know can I alternate days to grow my secondary account and for those purposes only? ~Anonymous

Please play the Tombola on your main account, and send any items you won to your side account if you wish to develop that account as well. Though if you want the profit from the item, please sell it in your main shop, then send those Neopoints to your side account via the Auctions or Trading Post. Your side account should only receive items or Neopoints directly from your main account or via Random Events you happened to get while logged in to that account. Thanks. :)
Are you allowed to transfer your Neopoints onto another new username as long as you stop playing on your old one? ~nurihahn

Yup. If for whatever reason you would like to make a different account (that YOU created) your main account, you are free to transfer everything over. Of course, please do not abuse this by changing main accounts say, after you finished the Altador Plot with one account, making another account your "main", finishing the plot there, then "changing your mind" and making the original account your main again. Yeah, we don't like that. Please use this allowance in the spirit it was intended. *nod*
Hello there, oh great Editor of Doom. I have a question for you, almighty one. I got a codestone from a random event on my side account. 'Tis okay if I transfer it to my main account... right? o_O ~earthterra55

Yep, yep. Go right ahead. Random event items are all yours. (Sorry. We know we answer this a lot, but obviously the word isn't spreading too fast. Hehe.)
I was wondering if it is against the rules to be in one account on FireFox and your other on Internet Explorer, and in case you didn't know yes you can do that. ;) I've done it a few times, but now I'm worried since I don't want to get frozen. Are you allowed to do that? ~ choco_strawberries94

We are well aware that you can play Neopets with multiple browsers at the same time. As long as you are not breaking any site rules or attempting to use it as an advantage over other players or to try and trick them, it's just fine.
If I make a side account and create a Neopet, is that included as making Neopoints? ~creempii

No, this is one of those very few exceptions to the rule. :) You can have as many Neopets as you like on your side accounts... as long as you can take good care of them!
Hi TNT I'm kinda new and don't really know a lot about Neopets and I've been seeing stuff about side accounts. All I want to know is what are side accounts? Thanks heaps! ~aotearoachild1

On Neopets, you can have one "main" account. This is the account where you do your dailies, earn Neopoints, and most likely spend the majority of your time. You can also have up to 4 side accounts where activities are more limited. You may not earn Neopoints or play dailies or games on these accounts, and don't even think about entering Mystery Pic or Lenny Conundrum with them as well. ;) They CAN be used to adopt more Neopets, be made into additional galleries, store items, or join different guilds with. However, they must all be funded through your main account, as you may not earn NP on them. Hope that clears things up. :)
I was wondering if the Soup Kitchen was considered a daily. I have too much money on my main to visit it but I visit it on my side account. You can't make money from it but it certainly saves you some. I really don't want to violate any rules so I was wondering if this was allowed. THANKS!!! ~lost_penelope

No, you are free to visit the Soup Faerie and Healing Springs faerie on your side accounts, to keep your Neopets there healthy and happy. This also includes the Neolodge.
TNT, some people have been telling me that hiding my Neo Stats is against the rules and they're really annoying me. I didn't want to get frozen so I put all of my stats on my about me page, with all my avatar stuff. All of it. Will this make it so I don't get frozen for hiding my Stats? Because my lookup looks weird with the stats. ~ [removed]

Those people are correct. So is the message on the preferences page where you change your lookup code. You cannot cover your stats, and simply retyping them yourself is not acceptable, either. All your REAL stats must be visible on your lookup. We have noticed these lookups with stats removed are becoming increasingly popular, but they are not allowed.
Hiya, folks! I just downloaded the nifty toolbar and like it a lot - but I've got a question. I understand that you get prizes from using the toolbar, and I'm a bit nervous about using it with the browser I use for my side accounts (I use two different browsers so I don't get muddled about which account I'm logged in to). I don't want to get frozen! It doesn't seem like it would be freezable to get a prize on a side account, but I've been surprised by some of your answers on what's freezable and what's not, so I want to be dead certain before using it. (I really wish you guys would do a checklist thing for what's OK with side accounts and publish it here, so we'd have a reference to go to.) Thanks -- and I love the toolbar! ~dejectedkat

You need to "pick up" your prizes from the toolbar; it's not something that is automatically given to you like in a Random Event. While, yes, you may feel free to use the toolbar on multiple browsers, please refrain from collecting prizes with any account but your main (much like the Advent Calendar). As for side accounts, here are some things you can and can't do:

...click to read more...
Hi, TNT. In the T&C, you say that a person is allowed to have galleries on their sub-accounts. I see how they get the items by sending from their main but how do they get the Neopoints to update their gallery and make it bigger? ~ anonymous

The same way. :) All Neopoints for the upkeep on alternate accounts (feeding your Neopets, upgrading galleries, etc.) must come from your main account. The easiest and best way to transfer Neopoints is through the Trading Post using an omelette or some other "junk" item. If we had some sort of wire transfer system, that would work, too, but we don't so it doesn't.
Um, I have a question. If you were to receive a warning for doing something and your inbox is full, would you still receive the warning? Just wondering. ~erosionsette

Hehe, sure would. Mail from theneopetsteam always goes through. ;)
Warning for doing something good? -- I made an anti-chain letter, and at the end of it I said that it is NOT approved by TNT and will get your account deleted. I got a warning for that. I though real people monitored the messages. ~pugs_and_spardels

They do. The warning you received was intentional. "Anti-chain" letters are NOT helpful. They're just as spammy as regular chain letters and are often copied and pasted and spread around anyway because the person posting it didn't read the whole thing first. So now, instead of helping, you've added to the spam. If you want to get the message out, the text "Chain letters do NOT work!" will suffice. ;)
My son was trying to access Neopets to play and he accidentally typed in the wrong spelling. A page came up and it looked like the Neopets sign in page. I stopped him from signing in and re-entered the correct spelling for him, but was curious if this was indeed a link to Neopets or was it a fraud page designed to steal our information. The misspelled site was noepets.com and neopet.com. Thanks, Stormsmom6199

Good eye. :) Don't worry. Both those sites are owned by us because we know spelling mistakes do happen. However, you did the right thing. If you are ever prompted to log into Neopets, make sure the URL is www.neopets.com specifically. If not, do NOT log in. Change the URL immediately. There are indeed sites out there made to look like Neopets to try and trick you into giving out your login information, so it's better to be cautious.

Thank you for being alert, and for keeping such a close eye on your son! :)
Hey, I made a side account for RPing, and I'm looking at my items page. It's offering me a newbie pack. Now, since it's a side account, I know I'm not supposed to go to the dailies and get extra stuff. But that button is tempting. I thought I'd check with you before I pressed it. ~zephandolf

Yes, you may accept the newbie pack on your alternate accounts. It's basically our welcome package to welcome home your new Neopet. Please do not confuse this with other monthly, weekly, or daily freebies – those are for your main account only.
I didn't know what to put this under but I put it under opinion. Well I was in my guild chatting and my computer did a double post so I posted a message like so "sorry about the double post my computer is stupid" and TNT deleted all my messages on the board and gave me a warning. Do you think you can read the messages before you delete them and hand out warnings? Or is this done by a system? I have never gotten a warning for saying my computer is stupid. Thanks! ~nitetimecarebear

Well, in regards to what you said, your exact wording wasn't "my computer is stupid." You used another word that is NOT appropriate and therefore can't be mentioned here, but suffice to say the warning was warranted, even if you don't feel that is the case. The reason all your posts were deleted is because any time anyone gets a warning, ALL their messages are deleted. This includes chat posts, guild posts, and even notice board ads. Also, all warnings and freezings are dealt out by human beings, not a computer. Your message was seen by a human, who decided it was not appropriate, and took the correct action in warning you not to use that word again.
Hi, Neopets Staff! I accidentally put in the wrong gender when I was signing in. I was wondering if I could change my gender. Also, if I delete my account and then create it again, can I use the same name if no one has taken it? ~zpmccollum

You can change your gender under Help -/ User Prefs -/ My Profile (or by clicking here) if you are 13 or older or have parental permission. Deactivating your account doesn't delete it, however. It's frozen and is not available to recreate.
I was going to buy a lab map with my main account and send it to my side account so I can adopt pets from the pound and zap them so they'll have a better chance of finding a home. I won't get frozen for this, will I? ~super_penguin_queen

Nope! Not at all! You're doing everything just right. :)
I've seen user lookups saying a person has collected over 3,000 of a single item. That got me to wondering how many items it is possible to stuff into the SDB. Is there an upper limit? ~littlefuzzykit

Nope! There is no limit to how many items you can store in your safety deposit box! If you are just dying to own 12,000 pieces of dung, your SDB can hold it!
Hi, I have heard that users have gotten frozen for logging in on different computers. I have two computers at my house and I login on both (not at the same time though!) and I login at my friend's computer also. If this is not allowed to login on different computers I will be happy to choose one to login on. Thanks. PS: If you choose this (which I reallllyyy hope you do) please don't put my username. ~anonymous

No, people are not frozen for logging on to different computers. We're not sure where this rumour started, but judging from notes on many user lookups, it now seems widely spread. We can't go into detail about how we track accounts (since that would only aid scammers in trying to find ways to sneak past our most watched areas), but we can assure you we only freeze your account for being logged in elsewhere if we have solid evidence the account is being shared, has been scammed, or there is some wrong-doing involved. Simply logging on to the site in more than one location will not get you frozen.
I know if you logout and enter the username of an account that has been frozen, and try to log in (I just hit submit on the secret word page, I don't try to enter a secret word, not that it makes any difference since the account is frozen)... anyways, on some older accounts, it says,

This account has been FROZEN for the following reason:
Our automated system does not know why you were frozen. Please contact us by clicking here if you'd like more information."
What does this mean? Was it frozen for no reason? ~anonymous


Every account is frozen for a reason. :) However, long ago, there was no system in place to tell a user the exact reason for a freeze, and the user had to write in via email to inquire. We thought that was quite silly, and created the system you see now. Accounts frozen before this were frozen for a reason, of course, but because it was before the system was created, the system itself doesn't know what that reason is.

...click to read more...
My little brother tried to log on to his account, and it asked for his b-day. Why is this? ~anonymous

If an account has been inactive for a while, when you log in it will request that you provide additional information to prove you are the true owner. This is to stop people who try to steal older accounts by guessing the secret word.
Hello there, I have a question. I am thinking of making a gallery of Snowager items on my side account... would it still be against the rules to visit snowy on my side IF I keep the items on my side for my gallery and don't transfer them? thanx! ~deladele

Yes, this would be against the rules since you may ONLY claim freebies/visit dailies on your main account. Please visit the Snowager on your main account, and send the items won from it to your side account to place in your gallery. That is perfectly acceptable. :)
Can the altador cup be played on side accounts? ~rudething131

No, as with all site-wide events, the Altador Cup can only be played on your main account.
How long will your account be suspended if you do something wrong??? ~songo1235566

That depends on the offence. Accounts are usually suspended for 24 hours for the first suspension infraction. For each additional suspension, 24 hours are added to the duration. This means that if you are suspended a second time, that suspension will last 48 hours. Be aware that second or third suspensions rarely occur, since the first suspension is considered your last and FINAL warning. Reaching that stage means you have committed several offences and would normally be frozen, but you have been given another chance to redeem yourself and your account remains intact. Don't waste the opportunity.

We should also remind everyone that your account can be frozen with no previous warnings or suspensions. Each warning or suspension you receive is a way for us to give you notice that you're not obeying the rules. Should you do something bad enough, like scamming, you will not be given the luxury of such a notice and you will be frozen straight away. Claiming you never received a warning or suspension prior to your freezing will not work since there is NO excuse for behavior of this nature.
Hi TNT! Is it okay if you are logged into one account using Mozilla and your second account using Internet Explorer? It would make transfering stuff via the TP a lot easier. And you can send Neopoints from your main account to a side account via the TP, right? Thanks! ~ cmf_fern

Yes and yes! This is fine... as long as it is used in a responsible manner. You are allowed to send Neopoints to your alternate accounts, of course, since you will need to take care of your Neopets on that account. If using two browsers makes this easier, have at it! But many people use this trick to gain an unfair advantage over other players, to participate in multiple account restocking, to scam while pretending to be two different people, and a host of other shady dealings. Of course, in cases like these, it is absolutely NOT allowed. Just keep in mind that one account is your main, and the other is your alt, and all rules still apply even if you are playing both accounts at the same time.
If we self-freeze our account, can we get it back later? I mean a lot later, not like, "I'll self-freeze, and tomorrow I'll ask for my account back!" I mean for at least a year. ~bird_fairy

A year is quite a long time. After that amount of time, we may not be able to return the account to you depending on the information still available. If you want to leave for that long, we suggest entering a very complex secret word, writing it down on a piece of paper, placing said paper someplace you'll remember in a year, and allowing the account to wait for your return. It's also a good idea to make sure the email address is one that you're sure you'll have when you come back, and one that doesn't expire after 2 or 3 months. If you plan to be gone for something like 3 years, we suggest attempting to log on every 6 months or so. That way the account isn't thought to be abandoned (and possibly purged during one of our very rare unused account wipes).
Dear TNT, I know someone that is under the COPPA thingymadoohickie (under 13). He is a HUGE altador plot fanatic, set a PIN, and forgot the PIN, so he can't get the Collector(?). Whenever he tries to recover it, it says that there is no E-mail address. My question is: "how do you add an E-mail address to an account that is under 13?" Just drop a neomail or something if you find this question answer-worthy. PS. this might be the wrong category. ~frostbite327

~frostbite327 Due to COPPA regulations, we cannot retain the email address of anyone under the age of 13. Please tell your friend to email support staff in order to have his pin reset. Also, as a note to everyone, please write down your Neopets PIN number somewhere and keep it in a safe, secret location to reduce the number of related emails sent to our support staff. Remember, the less overall emails we receive, the better service we can offer you all. Thank you!
Hey TNT. You know how on your side account you aren't allowed to play games, or sell from your shops, etc. Well I was wondering about something. What if your main account was suspended? Then would you be allowed to play games and such until you can go back onto your main account? Please answer this! I'd like to know for future reference! =P ~ girl_in_green

No. If your main account is suspended, you may not play games, restock, etc. on your side account. We suggest, instead, that you use your spare time to reread the terms and conditions, as well as the T&C FAQ.
Are you allowed to go over to other peoples accounts to take care of their pets that know you in the real world and have an arrangement? I know that the neolodge doesn't collect your freebies or make your pets any happier. ~ anonumus

No. Your Neopets will remain perfectly happy in the Neolodge, and you certainly may not do freebies for anyone else that is old enough to navigate the site themselves. This is sharing accounts, too, since someone else has your secret word and is using your account. That is also not allowed (for reasons described in a recent editorial).
Hey TNT. I've seen a few people feeding Kads on side accounts, and I've been wondering if this is allowed or not. Can you please clarify? Oh, and can you please also clarify the amount of items that are allowed in your inventory at one time? Thanks! ~chenbi

Since you can't gain any items or Neopoints from feeding Kadoaties on your side accounts, this is fine. You can feed 'til the Kaus come home!
Will I or my brothers and sisters get in trouble if our accounts use the same e-mail address? And does it count as account sharing? Because we aren't sharing, we just have accounts with the same e-mail because only one of us has e-mail. Also, are all of us in danger of getting frozen if one of us (say, my evil brother) gets frozen? ~mememe939

If you play on your own without your parents' help (we're too lazy to look up your age!), then your accounts should have separate email addresses. If one of you is frozen for doing something inappropriate enough to warrant all your accounts being frozen (such as scamming), then your accounts would be linked by email and would be frozen as well. :( Please ask your parents if they can set up an email account just for you. There are many free email sites, and it just takes minutes to sign up.

Parents who monitor their young children while playing Neopets may set a shared email address, since they are the ones taking responsibility for what happens in those accounts.
My friend and I are both successful neopians, and we share an account. In our shared account we have a large fortune, and a Lab Map. We just realised that we aren't allowed to be earning neopoints in two accounts. If on one day we only earn on our shared account or our main account, would that be okay? We don't want to move the fortune, or give up on our mains! ~ [removed]

We think we've answered stuff like this before in the editorial, but maybe not everyone saw it. So here it is, yet again: You may not share accounts!

...click to read more...
Dear TNT: Quick question. I have one main account and one side account. Would it be ok for me to do my dailies (coltzan's shrine, tombola, etc.) on both accounts but not on the same day? Like switch off every other day? ~ cutiepie8026974

Erm, no. :) You can only have one main account from which you earn Neopoints or collect freebies, including free training and stats. Yes, you can switch main accounts if you like, but switching back and forth daily is going a bit overboard. Pick one account to use and stick with it. If you need Neopoints on your alternate account to train your Neopets at the various training schools, you're more than welcome to transfer them there from your main (using the trading post, for example). But if you're trying to get free training from Coltzan for a Neopet on your alternate account, that is not allowed.
Hiya TNT. =) How come, when you are scammed, your account is frozen as well as the person who scammed you? In my opinion, that's sort of unfair because I had an account that got frozen for a scam I pretty much only half-fell for and I'm sure a lot of other people were frozen for the same reason. Yes, I know people should be sensible enough not to fall for scams, but there's just those some of us that aren't. ^^; ~ xkittsukii

If you've been frozen and are met with the "Possibly Scammed" freeze reason when you try to log in, this means that someone else was in your account. When this happens, the only way for the monitors to protect the account is to freeze it. If they don't, the scammer would still have access to the account and would continue transferring items, Neopoints, and even Neopets to other accounts. By freezing it, the monitor is attempting to save the account and whatever is left in it so that the real owner doesn't lose everything to the scammer. If you were frozen for this reason, you'll see a link at the end of the message directing you to a form to fill out. This is so that you, the original owner of the account, can write in to our Support staff, prove the account is yours, and get it back! (Shifty scammers sometimes write in claiming to be the original owner, as well, so that is why you need to provide lots of information when you write in.)

So yes, you were frozen, but it's merely for the protection of your account! :) Please use that link and follow the directions to get your account returned to you.
Is it okay to feed your pet in Soup kitchen in your side accounts? And what about underwater fishing? Are you allowed to fish in side accounts?

Yes, you may feed your Neopets at the Soup Kitchen in all your accounts, as there is no way to profit from it, and it does not give you an unfair advantage over other players. You may NOT play Underwater Fishing in your alts, as it is considered a game/daily, and you receive something from it.

Just think of it this way: before you do anything in your alternate accounts, just ask yourself, "Will I receive any Neopoints/items from this activity?" If the answer is yes, then don't play. Activities such as the Soup Kitchen, and the Roo Island Merry Go Round are fine to play in alts, because no matter what, you will not receive anything from it (except maybe happier Neopets). The ONLY exception to this is the Healing Springs. We wouldn't want your pets to suffer if you couldn't afford their medication.
Doing much of ANYTHING on our extra accounts could result in losing all of the things we've honestly worked so hard for. I've heard so many stories where people didn't realize they were in their side account, and played a game or something and were frozen. My suggestion is that we have another default sidebar, so that we can all easily tell our accounts apart! Please? We honest players could use another safeguard... ~ magicpinball

Don't worry; we ourselves have all done that before. If you've made a mistake and have accidentally done a daily or played a couple games in an alt account thinking it was your main, no need to freak out. Just don't do that particular daily or play those games in your main on that day. We know accidents like that can happen. Just don't turn an occasional mistake into a habit of "accidentally" playing in your alts. That's when you'll be frozen.
Let's say you take over a friend's account who has quit neopets. There is a shop on that account and no way to get rid of it. I don't think it to be fair to ice that account if the shop is not used. Will TNT ever give the option to delete the shop? ~ --name removed--

The account would be frozen because you are NOT allowed to access an account you did not create. Even if your best friend in the whole wide world didn't want their account anymore, their only option is to either abandon it or self freeze it. You may NOT give/trade/sell your account to anyone else. If you do, that account will be frozen.

As for the shops thing, we understand people had shops on accounts before the rule went into effect. As long as the shop is empty and you're not using it to sell items, you're fine. :)
How come our secret words have to have numbers or other junk in it now? Anyone that wants a new account has to put in numbers or symbols (you obviously know this) but people that came on before that just get an annoying message to get you to change. I just find it really annoying, also you do realize people can just ignore it right? ~neocraze569

We understand you find our attempts to protect your account annoying, but it's there for a reason! Even if you may be an honest Neopian, please realise that there are many others out there who are not, and will take advantage of those who have simplistic secret words. Changing your secret word is a very simple way to help protect your account (and get rid of that annoying message)!
TNT-will i get frozen if i change to a new active account and make it obvious that i no longer use this one? ~gator120693

Nope! Just make sure your new account is easily identified as yours so we don't think someone stole everything from your old account. :)
I was just wondering, are you allowed to use the Stockmarket on more than one account, or is it just like playing games? ~ 22billie22

The stock market is considered a game. Since you are only allowed a limited number of shares each day, it's very important that you don't play the stock market in multiple accounts to try and circumvent this limit. This would unbalance things, and would be considered cheating just like playing any other game on your alternate account would be.
Is it okay to have labrays on multiple accounts? I have two because i never thought it was against the rules, but then someone told me it was. could you clear this up for me ~ piquel

It is perfectly fine to have access to the Secret Laboratory Ray on all your accounts, just as it's okay to have a Neohome or Stamp Collection on your alternate accounts. :) Just be sure you earn the NP to pay for these things with your main account!
In your last editorial you said it was okay to send items you get from random events to your main account, would it be okay to play games like Neoquest 2 and send the items you win from there to your main account? ~ pure_evil78

Good grief, no. Playing games is not allowed on alternate accounts, and Neoquest is most certainly a game.
Let's say you get restock banned on your main account. Can you use a side account to restock and transfer the items to your main accounts, as long as you don't get freebies or play games? ~ xo_dearjamie

Umm, no. You're restock banned for a reason. Using another account to bypass that ban is cheating. You'll have to wait until it's over before you can restock again.
The other day, I was logged onto my spare account and I got a random event telling me I had been given a book from a traveling book shop. I was wondering, is it against the rules to send this item to my main account? ~ kateiau

Nope. :) Anything won from a random event is yours to keep, and since you obviously can't have a shop on your alternate account, it's perfectly alright to send it to your main to sell it if you wish. (Or read it to a pet or whatever you wish.) This is quite different from doing dailies and getting freebies on alternate accounts, which isn't allowed.
A few of my friends who are not able to get on Neopets every day have asked me to get on their accounts and get their advent calendar prizes for them. I've been doing it, but I'm terrified that I'll get myself, and all my friends, frozen for "having multiple accounts". Can you assure me that you have a way to know that I'm not on multiple accounts? ~ [removed]

Whoa whoa. Yeah, stop now. PUT THE MOUSE DOWN!

You CANNOT log into another user's account to play Neopets for them, and getting someone their dailies (including Advent) is indeed playing the site. It's not the multiple account thing you have to worry about... you're all cheating and that's definitely not allowed. They're cheating by asking you to play for them and giving you their account information, and you're cheating by playing the site for someone else. Tell your friends to stop being slackers and get their own freebies, and for Fyora's sake, stay out of their accounts so you don't get frozen.
if i want to make a new account and transfer all my stuff and pets over to it, and never go on this account again, will my current account be frozen? ~ dark_incarnate13

Nope! Your and your accounts are fine as long as you do one of the following:

Option A – Make the old one an alternate account. In this case, both accounts should have the same email address so concerned staff members won't be worried that you've been scammed, and will recognise that you are simply changing main accounts. :) Once you're done, you can keep the alt as long as you don't use it to earn Neopoints, so close down your shop there, if you have one.

Option B – Self freeze the old account if you really won't use it at all any more so it's very apparent that it's no longer in use.

Option C - Sprinkle faerie dust on your computer, spin in a circle 8 times, and yell "FLARB!"*

*Results not guaranteed.
The old Terms and Conditions said that if we already had more than 5 accounts, we would be allowed to keep them as long as we didn't create any more. In the updated version, this has been taken out. Does it no longer apply? ~ helixnebula

Yes, ma'am. That no longer applies. 5 is the absolute limit for accounts. If you deactivate your extras and just keep five, you'll be fine. You'll also need to designate one as your main and close down all your shops on the other 4 accounts you keep.
I was trying to send a REALLY long neomail and when I pressed send it said 'NO! you have sent your secret word in your neomail, blahblah blah!" What if your secret word is Aisha (mine isn't) and you want to talk about aisha's you will lose your neomail and cant talk about your favorite neopet! Could you fix it so you dont lose ur neomail or something! - illusen719

This is there for your own protection. You shouldnt make your secret word an obvious word, try using numbers and letters and NEVER EVER EVER tell it to anyone. I am sorry you had to re-type your Neomail, but this is not something we will be changing.
Is sharing accounts legal, even though you do not do like the snowager and tombola stuff in two accounts? Or will you get frozen if you share?

Do not share accounts. The vast majority of people who try to get people to share accounts only do it so they can steal their pets, items or NP. That is why we will freeze people who are asking for people to share an account.
I play Neopets on a public computer on which I know there are at least a few other people playing Neopets. I was wondering if playing on this computer will make my account be frozen?

As long as you personally are not doing anything wrong on the computer, then no your account will not be frozen. We understand that many players use computers in public places, so we take a lot more into account than just where a person logs on from before freezing accounts.
Am I allowed a contest in my shop?

Unfortunately the vast majority of shop contests are scams. If any user wins a prize it is normally one of the shop owners other accounts. Because there is no real way for us to monitor if a contest is legitimate or not, we have decided to ban all contests. This is to protect innocent players that could be tricked into purchasing over-priced items. Apologies if you are a shop owner that ran a honest contest, but you should understand why we are doing this.

Asparagus
It's green, it's green, and it's green
Is Asparagus World real? :P - captainfrappacinno

Only in Adam's dreams.
How about a Real Life Asparagus Chia Plushie?

I wish :(
Do you REALLY like Asparagus that much, or is it all hype? And if so, why? It's icky.

Yes, I love it. It is especially good wrapped in proscuttio (cold italian meat). I had cold asparagus soup once too, with cream, that was awesome. I didn't like it when I was a kid, but then again I didn't like tomatoes, onions or mushrooms either, and I told my mum that I would never, ever like them. She is the one laughing at me now!
Donna can't cook!!! You better order pizza!!!

She can cook actually, she does a very nice baked asparagus with parmesan and vinaigrette, a recipe we actually got from one of the Neopets players :)
how do you get the asparagus avie?

All I can say is that it could involve 1,300 bottles of sand. Don't take my word for it though. I got it at around 1,560 personally but I have heard that the limit required can vary from account to account.
What is Adam's favorite topping for asparagus? - Bluecougar7

Well, after a certain fan gave Adam an asparagus cook book it has been asparagus baked in the oven and then sprinkled with balsamic vinegar and parmesan cheese!
You should make more asparagus stuff. - Cyberaardvark

Hahaha.. Did Adam set you up to do that?
Are you guys going to come out with Offical Neopets Mints in Asparagus flavour? - Bluedragon72

Haha.. if we could find a way to make Asparagus taste minty yes :)
I was wondering if Adam could post some tips on how to Cook Asparagus in the editorial?

Ha ha.. Adam has no idea how to cook asparagus... The best way is to steam it or to grill it, although you can cook it other ways.
I was wondering if Adam prefers white or green asparagus?

Green without a doubt.
Is Adam ever going to make Asparagus Jelly Beans?

Eww Gross... and I thought Brussel Sprout flavoured jelly beans were a sick idea :)
Are you ever going to make an asparagus paint brush?

I highly doubt it (unless Adam draws it)
If an asparagus was a person would it have a really cool pants or a really cool haircut?

A really cool hair cut!
How much asparagus can a person have before they can't eat anymore?

It depends on the indivdual. I would estimate Adam can eat about 2lbs of the stuff before he can't eat anymore!
Are you like obsessed with asparagus or something?

I am not, but Adam is - it's really weird!
How do I cook Asparagus?

Its really easy, just chop off the very ends of the Asparagus (the bit that looks sort of wood-like), pop them in a saucepan and boil then for about 5 minutes. You can also steam or grill them. Mmmmmm Asparagus!
Why is there so much asparagus on the site?

Because it just tastes so good! Seriously, tonight just ask your mum to cook some for you, you will be suprised! Boiled or steamed is best, maybe with a bit of mashed potato and gravy. Mmmmmmm!

Avatars
TNT tell you how to get them? Never!
I have a question about avatars and I want to know if this is against the rules: say a person already has a certain avatar, but they want to get their friend lent the avatar item for said avatar. What if the person lends their friend some items to make up for collateral so the person's friend can get the avatar? Is that against the rules? This has been bothering me for quite a while. Please keep my username out of publication. ~[username removed]

Two or more people cannot combine collateral. This is considered pooling and is against the rules.
Hey TNT! Is it against the rules to use a clickable site that has, like, avatars on it? Like, I guess it's where you click it and it adds the avatar to your list. Is that against the rules? P.S. My bunny says hi! ~bambam123706

Oh goodness, first rock throwing, now pets saying hi. Will it never end?!? /sob We're fairly sure what site you are talking about, and it's fine. It's just indexing your avatars. With sites in general even if it had links to get clickable avatars that's fine too. The line is crossed when someone decides "Hey, wouldn't it be great if we could just click ONE button and have all the clickable avatars added to an account?" NO. Don't go there. Just click the button and earn it; it's not hard, people.
My friend's MAIN account was recently suspended for around 2 days (48 hrs.). However, she created a side account at the time so she could continue to chat in the guild and such. She then also began to get avatars, though. I read some previous Editorials and learned that playing games was not allowed. So does that also mean earning avatars, even if the avatars were from games? Also, because her account was suspended, there was no way of sending the Neopoints or items to her main in the first place. Mk. Thanks. (: ~omgringo

Earning certain kinds of avatars on side accounts is fine, like clickables or ones where you need a certain type of Neopet or Petpet, etc. Avatars that require you to play games or do dailies that can grant you either NP or an item is off limits on side accounts, though. You may not use side accounts as mains during suspension periods.
Hello TNT, you guys are doing an awesome job! You rock! Anyway, people on the boards are trading items (such as chokatos, to get the avvie) and then giving it back to the owner. People are getting **RARE** items for free, and it's not fair to the Neopians who are working hard to earn NP to buy rare items and get the avvie. Also, some people are complaining that they got their items stolen from item lending. Isn't that against the rules?!? If it IS against the rules, isn't it their own fault for their items getting stolen? Please leave my name out. Thankies! ~ [removed]

Lending items isn't currently against the rules. Item/NP pools for avatars or paying for a lend are, though. As long as those aren't going on it's okay. While, of course, we'd prefer that people earn their own way, we can't really look down upon those who are kind enough to share the wealth. We salute those who continue to show empathy by lending items despite knowing full well that there are a horrid number of dishonest folk who will take advantage of others' kindness and steal. Those are the players we truly frown upon. (Seriously, stealing from someone who's offering you their trust and generally being kind to others? How low can you possibly go? Certainly nothing on Neopets is worth the loss of personal integrity... it just boggles our minds how anyone could do such a thing.) Anyway, if you've lent and been vicitmised by a dishonest player, please report him or her immediately with a clear description of what happened so that all their accounts can be frozen.
I know everyone is still going nuts about the Bonju avatar and that you won't give us any hints at all. :( (Maybe just one hint? Is it bork or the cooking pot we have to worry about? :P) So in the midst of all this controversy let's say someone gets the avatar? Would it be considered a scam to "sell" off how to get the avatar? I've seen a few boards with this topic going around and it looks like if Bonju does get out there will be a heavy price to pay. P.S. TNT rocks. ^^ ~ nene70

No one has it yet, but if someone does find it, while they are perfectly allowed to keep the secret to themselves or only tell who they like the secret, they may under NO circumstances request someone to "donate" or pay them for the secret. That's one quick way to the freezer.
Someone told me that, on a certain day, an avvie will be available from the Advent Calendar. Is it "legal" to go to the Advent Calendar on THAT DAY ONLY on a side account to retrieve the avvie, then discard the items? Oh ^^ my mother says hi! ~talkitive_567

Nope! The Advent Calendar gives out free gifts and Neopoints, and it is not allowed to collect such things on a side account. This is true regardless of whether or not there is an avatar involved and regardless of whether or not you discard them after you pick them up.

Hi, talkitive_567's mom!
Hiya TNT! I've been on Neopets since faeries had no faces so I'm hoping you'll help an old lady out by answering my question. Has Punchbag Sid been retired? I was really hoping for the avie, but the boards say he's gone for good. Tell me it isn't so! ~schwiftyschwarah

Oh man. You remember those days? Erm, we apologise for those faeries. Really. We didn't mean to scar people for life.

Anyway, don't worry. Punchbag Sid isn't retired. He just doesn't come out to play all that often. He didn't before the avatar, and he's not going to change now. ;) You'll just have to keep an eye out for him. We wish you luck on beating him senseless.
Hello NT! I was just wondering -- I recently was deemed worthy to use Sloth's avatar and, since only a few people I know had it, I used it. I was just wondering if, when you use that avatar, do you get more attacks from the Grundo leader? In the last three days I've had three instruments and 1 plushie taken away from me. It's become quite expensive. ~amaya_and_morgane

Hehe, nope. Just bad luck, we guess!
Hey NT! I was wondering... you are the only guys with that super awesome "TNT Esplode" avatar. I've never seen anyone else with it. Is there ANY WAY to get the avatar with the dynamites on it? :D Thanks for answering! ~kai_pawz

Nope, sorry! Only theneopetsteam (and some official accounts used for notification) can use that avatar. Anyone who sends you a Neomail and claims to be The Neopets Team or a representative and does not have that avatar is lying and should be reported.
I was talking with my guild when a question came up... would you get both the Slorg and the Meowclops avatar with a Slorgclops? Or is it just a plain Petpet with no avatar? Thank you TNT! ~kool_slorgs627

The Slorgclops is a completely different Petpet from the two that form it, so sadly, no; you will not get either avatar from it. :(
I'm having trouble with the Symol Hole. I'm trying to get the avatar, and I've been trying for months. I never got anything from there, and it seems impossible for me to get the avatar. Is there any special time where you have to get items or the avatar? ~xxrainydayxx

Alas, there is no secret to getting the Symol Hole to award you prizes. It's just plain luck. Some people may get it on their first visit, while others can visit hundreds of times and not get anything. Don't give up! Your persistence will eventually pay off.
Sometimes I see things that say CLICK HERE FOR FREE AVATARS when I look some people up. Does it really work?? If so, how?? Thanks. ~rachaellowen

Generally, they're linking you to either a Petpage with links to "clickable" avatars, or directly to a place like a Neopet lookup that will give you the avatar just for visiting (assuming you don't have it already). Remember, though, these other players are kindly pointing out where you can get them, NOT awarding you themselves. Anyone who claims to do that is a scammer and should be reported.
Are we allowed to send avatar items to our alts so that they can get the avatar too, or is that against some rule? ~ [anonymous]

Yes, this is just fine, again because you aren't making a profit. Avatars that require you to visit dailies or play games are not allowed to be obtained on side accounts since you are then making a profit while you do so. Sending a Faerie Queen Doll to your alt to get an avatar is just fine, as long as you don't then use that Doll to make a profit on that account. You'll have to send it back to your main if you want to sell it or trade it.

Before you do anything, just ask yourself, "Will I be making a profit?" If the answer is yes, then it's not allowed.
I read on the description for the avatar boards that item pools are not allowed. Why not? It doesn't seem at all bad if, for example, some friends want an avatar item, put their np together, buy it, and then sell it again and split up the np. ~abhobbs

More often than not, item pools are scams. Everyone sends their contribution to one person, and that person ends up running off with all the items or NP. While you may trust your friends enough to pool with them, it is such a common scam that we've had to completely disallow it. Please remember this if anyone asks you to pool with them. You may be scammed, or be frozen for attempting to participate in one.
If you sent your score three times on a game and then got enough points to get the secret avvie would you still be able to get it or would you have to wait untill the next day?? ~flamingcandycorn

Avatars are only awarded after you've successfully sent the correct score for the game. So, if you're trying for an avatar, it's best not to send your score until you're positive that score will get you the avatar.
Hi, I thought the gadgads avatar was supposed to be available on Gadgads Day, yet it was released on March 4th, not the 7th. March 4th was Gadgads day last year. Did someone forget to update or are you just evil? ~im_gonna_be_rich84

If you take a look on the calendar page, you'll see Gadgadsbogen actually doesn't have a specific date it is celebrated on. It's a month-long event! Since Y3, when Gadgadsbogen was officially celebrated, it has fallen anywhere between the 4th and 12th of the Month of Running, but it could really happen at any point during that month. Really, it's quite hard to tell exactly when new fruits will grow! The avatar, however, will always be made available on the 4th of the Month of Running since that's the day it was initially released. All you wonderful helpful people with avatar guides, please feel free to update your info accordingly. :D
If you have a series published in the neopian times, does each part count towards the avatar? ~ *anonymous*

Anonymous! Curses.

Our Neopian Times editor saaaaaaaaaaaays... YES! *hurray!* Each part credits you with a trophy, which is one step closer to the avatar. :D
Is it true that you are not allowed to give out coco roll codes for people in other countries that cant get the cell game? If it is, please change it and allow us americans to be nice. ~ becki622

Not true in the least. :) You're welcome to give codes to people and help them out. However, just like anything else, you CANNOT charge for this service. Asking for items, NP, "tips," or anything else in return for these codes is not allowed and you will be frozen for it. But if you're doing it to be nice, you don't need anything in return but some thanks, right? ;)
How do you enter a comic in The Neopian Times, and do they count for the NT Star avatar? ~ green_day_rox_72

You can enter you comic to the NT here, and yes, getting your comic into the NT has the same rewards as getting an article in. Your account will be credited a trophy, and it will go towards the total needed for the NT star avy :)
TNT, can you make it where you can go back to tournament 1 on cellblock, most game avatars are hard to get, true. but dang this is just crazy, at least on flash games it dosnt just keep getting harder and harder to the point where you cant play it anymore, thats just crazy. it bugs about 30% of the people that play and arnt lucky couse you made the avatar random, i mean why does it have to be "SUPER HARD" AND "random". dosnt make it fair one bit for us unlucky ones. ~ mystic_fever

We will look into a reset feature, however the avatar is not random. Not random at all. From what we've seen, not one person has actually figured out the real trick to getting the avatar. It may seem random, but it's not by any means. I think it's the only one we've ever really stumped people with. *cackle*
Is getting game avatars for other people against the rules? I know people have been frozen for it but I don't know why it would be against the rules. ~ sparkyfish

When someone offers to "help" you get a game avatar, the majority of the time they are simply scammers who are trying to trick you into giving them your secret word. Never EVER give anyone your secret word for any reason. They will definitely be frozen if they ask for access to your account.
Aside from this, having someone else play games for you (to get avatars or otherwise) means that you are not earning these things on your own. Someone else is doing all the work for you. This is cheating and is not acceptable.
Can you get the avvie playing zen mode in Meepit Juice Break? - Foreverfriends1324

Yes, you can still earn the avatar in Zen mode :)
Why do you have to KEEP the gothic usul as your shopkeeper? I really want to change my shopkeeper AND be able to look at my shop front without the avatar being taken away. do you only have to keep the shopkeeper there for a little while? or do you have to keep it there forever? I would really like to know because I want to change my shopkeeper, look at my shop front, and not have the avatar taken away from me!! - Katexi14

Some avatars require you to do different things in order to have them. If you really want the avatar that badly you will keep your shopkeeper as the gothic Usul. It is easy to change back to it if you change your mind and there is no limit to the amount of times you can change to and from the avatar.
Does submitting a question to the editorial and having it publish credit you once (or however many times you get your editorial questions published) towards the ten times you need for the Neopian Times avatar? - 20charactersmax56

I am afraid not, no.
I was wondering, did you even release the mediocre avatar because I know about 20 fan sites and none of them know. - qwaz12

It has been released, but nobody has managed to get it yet. You need to win the grand prize of 1,000 NP on the Wheel of Mediocrity in order to get the avatar. We tested it and it does work, it is just extremely rare!
There have been rumors that avatars are released at Noon NST even if the news is released earlier. Can you please clarify whether or not an avatar is available when the news for the day is released? - mayfina

It really depends on how you unlock the avatar. Most times the avatar does not go live until the whole site is updated, but there are a few rare exceptions.
How do you get the Brightvale avatar on the Wheel of Knowledge? I still never see a 'flag' and some said that you had to land on a flag to get the avatar. Is that true? - chaotic_magi

The Brightvale Flag is the golden star, but it is a very rare icon to land on.
To get the caption contest - funny avatar you have to win a caption contest or is it only for the 400th caption contest? - Lattywatty

It was only for the 400th contest. It will however be given out for the winners of the 500th, 600th, 700th etc.. so there are more chances to get hold of it coming up.
Are you allowed to play games or do quests on multiple accounts to gain avatars? - Noober400

The rules for creating multiple accounts are stated clearly in our terms and conditions. I believe you are allowed other accounts if you want more pets or a gallery. You cannot play the once a day freebies and I really do not see the advantage of creating multiple accounts to get avatars. Those avatars would be on your other accounts, not you main one.

Customisation
Without washing machines all those clothes are going to get pretty stinky...
Hey TNT, let's say I had a royal Zafara that I zapped at the Lab Ray and it turned into a green Uni. Then I zapped it again and it turned into a robot Zafara. Would I have the royal clothes in my closet from the Zafara being royal to apply to the robot Zafara? Or do we only keep the clothes when we paint our Neopets? P.S. I would like to know this before I get a Lab Map, so it would be nice if this was answered!! ;) ~xx_twinkerbell_xx

Yes, you would indeed still have the royal Zafara clothes. Any clothes you acquire for your Neopet through paint brushes, the Lab Ray, etc. will remain in your closet, ready to be worn should you ever again own the appropriate species of Neopet. Also, these clothes can be worn by ANY of your Neopets as long as they are of a species that can wear the item. Your new Uni might not be eligible for Royal Zafara clothes, but if you had another Zafara, they would be.
Since they're already drawn for Neopets (such as Lupes, for example) on stands that are beside the pets, why are the puppets (baby Wocky puppet, for example) not wearable by baby Neopets and others who cannot wear clothes but can wear backgrounds and some trinkets, etc.? Will they be available for baby Neopets soon, possibly, maybe? Also, can you say that Meepits ate my username and leave it out? Thanks and happy clicking. :P ~[username removed]

Even though it's already drawn, it still has to be re-exported and uploaded for every species. If we throw Baby, Mutant, Maraquan, and Fruit Chias into the mix, that means much, much, much more work for the artists, so they currently are not part of the rotation for all-species wearables. We are planning on some special items just for these colours, though, since we don't want to leave them out.

And just to explain, these colours were definitely a trade-off. The two options were to make them conform to the poses of the regular Neopets so they could wear everything, or allow for different poses so that they'd be special to their owners but have fewer things to wear. We went with the latter.
Thanks for the Notable Neopets question last week. My guild mates and I were wondering if, when we enter the Customisation Spotlight, a screenie is taken at that moment. Will it hurt our chances to win if we then change outfits after we enter? Please clear this up. Perhaps it is why some people enter Neopets with not one item attached. An answer to these questions will be appreciated even if it's not mine. It would be awesome if you picked mine, though. ^_^ ~bbgirlsmom

It's... sort of a screen shot. :) We have a pretty hefty back-end system that uses a bunch of codes to determine what colour/species your Neopet is and what it's wearing. When you submit to the Customisation Spotlight, those codes are stored so that we know what that Neopet was wearing at the time it entered. If you change your Neopet's outfit after you submit, it won't affect the spotlight at all or dampen your chances of winning. Those voting will see what your Neopet was wearing at the time of entry and have no idea that you changed outfits.
Dear TNT, why are some items wearable and others not wearable? What's the sense in that? ~nicolean93

Of the approximately 1,700 clothing items on the Neopets site, only roughly 300 are not wearable as they were created long before we dared to even dream about making customisation possible. It might not seem like a huge amount but multiply drawing those items 54 times for each Neopet and you get the whopping sum of 16,200 different images. To compare, roughly 37,500 items have been drawn in total over the entire lifetime of the site. We're doing the best we can to add more wearable items as quickly as possible, as well as making the occasional old item wearable, but please understand what a huge task it is for our artists.
Okay! HI!!! HI!!! You... are so totally awesomeness! Heh heh. So now onto my point. I zapped my Uni about... a week ago, and it changed from a robot Uni to a rainbow Uni. So I was like, "that's cool," but then after going to another page, on the side, my Uni was still a ROBOT Uni!! Why?!? When I go to his Petpage, it says that he is a rainbow Uni, but the picture is of a robot Uni. That's just strange, and after a week, it's still like that. Is it a bug or something? Thanks! (By the way, if my Editorial question is chosen, would you mind leaving out my name? Thanks a lot!)

This was asked quite a few times! Robot casing is a clothing item that your Neopet is wearing, so when they change colour at the Lab Ray, it's hard to see because the casing is still being worn, covering your Neopet up. If you go to the Customisation Application, you can click to view the "applied" items and remove the casing, revealing the beautiful rainbow Uni underneath!

If you're sure all the clothing has been removed from the Neopet but the sidebar image is still showing an old version, this likely means the image just wasn't saved out correctly. Head over to the Customisation Application again, but this time re-save your Neopet. This will force the application to write out the image again, hopefully properly this time. :)
Okies, quick question. I have a Neopet that I zap regularly with the Lab Ray. I have wearable clothing on this Neopet. If I was to have an article of clothing on a Neopet that could not be worn on another Neopet, would it then be unable to be zapped into a Neopet that can't wear that item? Please, I need to know before I spontaneously combust.... ~psychopoet_srt

The Neopet would be zapped and would indeed change, but the item would not show up on the new Neopet. Rather, in would end up in your closet with all the other wearable items.
Hello TNT, thanks for the great site. Anyway, I was looking at the NC Mall and noticed the "Down With NC Flag" and I was wondering how many, if any, were sold. Wow, lots of commas, sorry, about that. ~shawn_small

Your, sentence structure, looks fine, to us. Let's see... it seems 3 people have purchased the Down With NC Flag! We salute you flag buyers, and are sad you don't support the NC Mall. :(

(Seriously, though, we'd never thought anyone in their right mind would actually buy the item, so those of you who took one for the team to play along with the joke are made of awesome. We need an "I spend money for the sake of comedy" trophy.)
Are the items from the NC Mall sellable? If they were then that would be a little unfair because users who purchased Neoca