[ Welcome ]
[ What is Premium? ]
[ How Can I Join?? ]
[ Referring Members ]
[ Types of Service ]
[ Sign Up Process ]
[ Upgrade Your Service ]
[ Misc. Questions ]
[ How to Begin ]
[ Navigating In/Out of Portal ]
[ Super Shop Wizard ]
[ Sniping ]
[ Alias Accounts ]
[ Sub-Accounts ]
[ Referral Tips ]
[ How to Refer ]
[ How do I Delete Referrals? ]
[ Referral Rewards ]
[ Lucky Space Faerie Charm ]
[ Space Faerie Scratchcard ]
[ How Do I Collect Rewards? ]
[ Boss Button ]
[ What is Stealth? ]
[ Member Testimonials ]
[ How Do I Cancel? ]
[ Link to My Page ]
[ Helpful Sites & Other Links ]
NEW
[ What to do if Frozen ]
[ Protect Yourself ]
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Welcome, guest to LeenaLu's Neopet's Premium FAQ! This page is designed for the Commonly Asked Questions on the boards, and is designed for easy navigation and fast answers! This is not a comprehensive Premium Guide, nor was it meant to be. For information on everything premium, visit Leto's page. If you have anything to contribute to my page, or any suggestions, please neomail my owner kandykaleena!
Please keep in mind that this page is still under construction, and I will always be updating this page as more questions need to be answered, or as I expand my page's topics. If you have any questions that are not yet answered here, please neomail kandykaleena!
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What is Premium?
Premium is essentially a must have for neopets addicts! It is a web service that enhances Neopets, and it costs $7.99 a month or $69.99 a year for the web pack service. You also have the option of the Dial-Up Service, which includes the webpack, but also is your internet provider; which costs $15.95 per month or $99.99 a year. What are the perks, you ask? Click here!
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How Can I Join?
You can either wait for neopets to have more openings become available, or you can get a referral from a current member. If you are looking for a referal, please check out my list below, that is a list of some members that are currently giving out invites. Please keep in mind we DO get credit for referrals, so if you ask for one, we ask that you intend on staying past the 15 day Trial, otherwise we wasted 1 of our 20 referrals.
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Referring Members
Here is a list of some wonderful longtime Premium members that are handing out referrals.
[ kandykaleena ] [ twitchchewie ] [ amilu ] ninjafly7 ] [ friskysquirt ] [ burgundy70 ] [ shertlc ] [ littebuffybunny ]
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Types of Service:
There are Two Types of Premium Service, and here is a brief description of each.
- Web Pack: $7.99 per month or $69.95 per year
- Your own Customizable Portal!
- No Advertisements AT ALL on neopets!
- Weekly Space Faerie Scratchcard
- Your Own Email (My Webmail Address)
- Higher Chance of Random Events
- SHH Directly to your Webmail
- Super Shop Wizard (Searches ALL shops at once to give you the cheapest prices the FIRST Time, no need to refresh!)
- AWESOME Premium-Only Boards (99% Spam Free!)
- Dial-Up Service: $15.95 per month or $99.99 per year
-
Includes the Above mentioned Web Pack
- Also includes Dial-Up connection (Up to 15x Fasters than Standard Dial-Up)
- Unlimited Internet Access* (64 Hours a Week in their fine print)
- Unlimited E-mail Storage
- Have Additional Premium Accounts (called Sub-Accounts, and an alias for your main Premium account.
- Keep your current internet provider during the trial.
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Sign Up Process:
As I mentioned at the beginning-Premium is a service that you pay for, costing either $7.99 a month or $69.95 a year (better value).
When you get your referral, you will be taken to a page to sign up. Even for your trial, you have to enter a credit card in order to sign up. You will not be charged during your 14 day trial, but you MUST cancel before the end of your trial if you do not want to continue the service, otherwise you will automatuically be charged.
Another method of payment would be using a verified paypal account, with a credit card on it as a back-up just in case you don'thave the money on paypal to pay for neopets. It gets charged monthly just like a credit card would be.
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Upgrading Your Service
Although we are sure you used to be able to both Upgrade AND Downgrade your payment options on-line, it looks like now you can only upgrade your service. If you are a yearly subscriber, and want to switch to monthly, you will need to call one of the hotlines: U.S. TOLL FREE: 1.877.NEOPIAN; International: 310.321.6712 (7 Days a Week, 5AM to 12AM PST)
Remember: It is possible to change your payment details online if you wish to either upgrade your service OR if your credit card has expired and you have been cut off from premium or paypal has refused to pay and you have been cut of from premium.
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Miscellaneous Questions
More will be added as I get them! :)
Q: How do I change my billing on-line?
A: If you go to your admin page, which is found my logging into your webmail. You then click Upgrade from there, depending on what you want to do. This allows you to enter new details and you won't get an interruption to your subscription. NOTE: You can only upgrade the service or enter new details if your card has expired, otherwise you will have to call.
Q: Do I need to pay for the Dial-Up Service to get an alias account?
A: No! The Alias account is a web pack feature, which essentially gives your side account access to the Premium Portal page, although you do not receive Webmail SHHs, the Space Faerie Scratchcard, and you cannot refer. On the Dial-Up Service, you can have multiple Premium Sub-Accounts, designed for a family that has multiple players. Each of these accounts will get the SHH, Scratchcard and be able to refer.
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How to Begin
The only unique features about Neopets Premium are the webmail service and the portal features. That's all you are paying for, the rest of neopets is completely free. Go spend some time familiarizing yourself with your portal features and customize it to your liking. Learn to navigate the site from the portal.
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Navigating In/Out of Portal
Did you accidentally get stuck browsing in portal, and you can't figure out how to get the regular page back, or vice versa? Hopefully this image below will help you! Just find the Red/Green Arrows and click them to change in and out of portal!
There are also some more screenshots that can be found here, compiled by a friend of mine. :)
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Super Shop Wizard:
You may be asking yourself "What is this Super Shop Wizard (SSW) and what does he do for me?". Well, the SSW Searches ALL shops at once to give you the cheapest prices the FIRST TIME, no need to refresh! This is great, because you can look for the cheapest items and be done with it. The downside is you cannot search for Lab Map pieces, Transmogrication Potions, and certain other rare items, as it unbalances the game. Also, keep in mind that you will get "banned" if you do too many searches, meaning you cannot use it for a certain amount of time. Where is the SSW? This is a very common question, so don't feel bad! To find your super shop wizard it usually is at the bottom of your portal page, however if it is not there go to portal preferences choose home page which is an option on the left hand side and then add the super shop wizard module from the drop down list. Just save it, and you are in business!
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Sniping:
Most Premium users that snipe use the Super Shop Wizard (SSW) to buy underpriced items and resell them at the regular price for profit. It is an easy way to supplement your NP earnings per day.
Common items sniped are codestones, quest items, faeries, petpets, etc. Some days I will type a random word like "the" into the wizard and search that way.
- Go to your Portal Page and launch the SSW into sniperspace, as it will load faster.
- Type them item name (Identical if exact item) or random word and click Submit.
- Refresh sparingly so as to not get kicked out as quickly, buying anything underpriced to resell.
Follow those common steps, and you will have no problem sniping with some practise!
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Alias Accounts:
If you happen to have a side neopets account, you can go to your
Webmail Options and Settings to add it so you can use your portal options with it. Once you log into the Admin Site you will be at a page that looks like this:
 You will not get SHH's through your webmail or the Space Faerie Scratchcard on the alias account. Your alias account functions the way your side accounts do-- you cannot earn NPs, have a shop, do the dailies, etc or you will be frozen.
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Sub-Accounts
If you are a Premium Dial-Up user, in addition to the web pack and the internet access you also have the option of adding Sub Accounts. Sub Accounts are all accounts that will have full Premium features, unlike the Alias Account. Sub accounts are great if you live in a neo-addict household as each family member can have premium and it is only thr $15.99 a month for the Dial-Up service.
To set up sub accounts, log into your
User Admin and click on sub accounts. Below is a screenshot (thanks to jakeysmiles).
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Referral Tips:
First things first: Be Patient! What I learned is if you just advertise on boards, you will get people that do not care... and you get frustrated! Put a banner in your shop and on your userlookup. Also, changing your status to STEALTH! gets a few neomails. Everyonce in awhile you may get a neomail asking about premium, just let them know your thoughts, and BE HONEST! Let them know you get credit like the regular neopets referral system, and that you would like for them to try it out, but tell them it costs money! There is a really great site dedicated to Referral Tips, check it out, it is worth your time!
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How Do I Refer Someone?:
Once you find a member that wants to go premium, simply go to Refer a Member and enter their username. Each member can only be referred by one Premium user.
Remember how I said each member can only be referred once? Well, a good question was brought to my attention: If someone asks you for an invite, and someone beats you to the punch it will not count towards your total referrals allowed. Sadly, this does happen a lot, especially if you post a thread on the HELP boards or something. There are lurkers that sit there and take other people's referral requests. :(
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How Do I Delete Referrals?:
In order to delete a referral, you have to have given out 10 referrals, AND they have not signed up for the trial after 7 days. Just go to the Referral Status Page and click DELTE next to the applicable name. If the link is not there, you are not eligble to do so, and remember: You have to use 10 referrals to be able to delete one! 
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Referral Rewards:
Both you and your referred users must complete the 15 day trial and pay at least once in order to receive any rewards.
NEW: A few people have asked if the rewards (such as the Space Faerie Charm) are taken away if the member later cancels. The answer is yes, the premium sidebar, avatar and space charm are lost if you discontinue premium service.
Below is the comprehensive list of the rewards you get for referring members to Premium:
- 1st Referral: 1,000NP and 10 Random Codestones (Original, not the Red Ones)
- 2nd Referral: Lucky Faerie Space Charm (Trophy: Randomly Doubles your NP Score on Flash Games)
3rd Referral: Paint Brush- Your choice between Snow, Electric, Starry, and Disco
- 4th Referral: Premium Avatar
5th Referral: Premium Sidebar Theme. To see what it looks like, go to Smoking_Fish's
Page.
- 10th Referral: Choose one of FIVE Collector Packages:
-
Stamp Collection (Assorted Fruits Stamp, Mystery Island Kougra Stamp, Skeith Bank Manager Stamp, Island Native Stamp, Esophagor Stamp, Hubrid Nox Stamp, Coco Stamp)
-
Purple Collection (Purple Skateboard, Purple Juppie Pudding, Purple Poogle Toy, Purple Stocking, Regal Purple Petpet Cushion, Purple Mynci Puppet, Purple Zafara Plushie, Purple Ixi Acorn)
-
Battledome Collection
(Earthen Scorchstone, Downsize!, Lost Desert Dagger, Scarab Stone Slingshot)
-
Garden Collection
(Yellow Chomby Gnome, Star of Paradise Flower, Stylishly Simple Pond, Rubber Plant, Furry Autumn Bushes)
-
Musical Instrument Collection
(Harmonica, Silver Triangle, Accordian, Saxophone, Piano, Oboe)
15th Referral: Choose One of 6 collector's packages
The same five options as above (yes you can choose the same one again) plus:
- Plushie Collection ( Baby Zafara Plushie, Yellow Yurble Plushie, Cloud Kiko Plushie, Island Acara Plushie )
- 20th Referral: Choose One of 7 collector's packages
The same six options as above (yes you can choose the same one again) plus:
(Olive Cupcake, Gooseberry Cupcake, Kreludan Jelly Cupcake, Chocolate Poogle Cupcake, Orange Kougra Cupcake, Pomegranate Cupcake, Iced Eyrie Cupcake)
Top How Do I Collect My Prizes?
TNT will actually neomail you when someone you referred has signed up beyond the trial! When you get that neomail, go to Referral Rewards and a link will be there to click if you have a prize to claim.
Top Lucky Space Faerie Charm
A lot of people want to know what it does, if anything. It sure does have a purpose other than decorating your lookup! It randomly doubles your NP Reward from Flash Games. Here is an example:
Top Space Faerie Scratchcard
Every week there are numerous people wondering about the elusive Space Faerie Scratchcard. No, it is not an item you can sell, it is a unique web address you get every Friday in your webmail, and you always win something. Hooray for Premium!
Sometimes the webmail acts up, and we do not receive notification of the scratch card. You can still access the card by going to your Portal Page and clicking on Scratch Card, located in the Quick Links:
 Below is a screenshot of one of my cards, with the results page pasted on:
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What is the BOSS Button?:The BOSS Button is a joke! If you hover your mouse in the Top and Bottom Right corner on your Portal Page until you find a hidden link... click that and the image below is what it does! 
As you can see, it just changes the portal page to look like something less than a game website, but serves no real purpose! Do not, I repeat: DO NOT send me neomail telling me the Boss Button serves a purpose and that when I join the workforce I will understand that using that masks the fact you are on a game site. If you think this is the case, you are naive. I am in the workforce and no one in their right mind would believe that for a second.NEOMAILS OF THIS NATURE WILL BE DELETED!
Top What is Stealth?:
When users go to your Userlookup, it makes it so that under "Last Time Spotted" it Says STEALTH, instead of the last time you logged in. This makes it so no one knows when you were online last. :) Click here
to see an example!
How Do I Change to Stealth!
On your portal page
, go to your neofriends list. There is a little Yellow Star at the bottom: click on it to change your status to Stealth!
Top Member Testimonials
If you are on the fence about Premium, then take a moment to read some thoughts from current members of premium. If you would like to add your own here, please
neomail me.
Maggs Says:
So when I first heard of Premium, I thought to myself that paying would be silly and nobody would do it. Then I began noticing more and more people on the boards with "Neomail me for Premium Invites!" in their signatures, though. I looked into it a bit more but just couldn't bring myself to sign up because of the cost...until I said to myself that unless I tried it I'd never know. So I did (big surprise!) and I love it. Not just love it...LOVE it!! The people are fantastic, the boards are actually helpful and fun, pages load faster since there are no advertisements... Take the chance and check it out. I think you'll be surprised how much you like it!
Sierra
Says:
A long time ago, I saw people EVERYWHERE on the boards with signatures like "Neomail me for a Premium referral!" and boards with people that were giving them out. I thought it was expensive and silly, for I this is what I thought when I saw those signatures and boards "It's probably silly, since it costs real money." but when I asked my parents for it a few months later, they said I could, but only if I paid for it with my own allowance. We made an agreement, I found a Premium member who referred me, and once I saw all of the benefits, I thought "Wow! I was so wrong about Premium. It rocks!" I have been a member for 6 months, and I'm loving it all the way. If you haven't signed up yet, do so today!
Amy Says:
I discovered there was such a thing as premium about about a month after I joined Neopets. It was during the Lost Desert plot and I kept hearing people mention how much easier the boards were to follow on premium than the regular ones.
At the time it was driving me crazy not being able to keep up with things on the regular plot boards, and I was becoming more and more annoyed with the "I've found the next clue" posts.
I was also getting into sniping at the time and the idea of the super shop wizard appealed to me greatly.
So I took the plunge and thought I can always quit after the 15 day trial if I don't like it. Well...I didn't venture near the boards for the first week, I just spent the entire time sniping, built up a huge gallery using the ssw and generally had a great time learning how to snipe well.
I eventually started going to the boards and found great help for the plot which helped me earn enough points to get the Ring of the Lost and made me some really great friends.
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What to Do if Frozen:
So, you signed online only to find that your account has been frozen, huh? Or maybe you no longer have your Premium features when you sign in. First things first, take a DEEP BREATH and relax. We'll tell you what to do in either situation!
- I've been FROZEN: I know, the worst nightmare for all Neopians, and imagine paying for a site and then getting the account frozen! The horror! First things first, calm down. :) Hopefully you opened an alias account, this way you can still have access to the Premium boards and tech support stuff. What I recommend you do is fill out the regular
frozen account form, but also filling in the
Premium Frozen Form as well.
Please do not continue with these steps unless you are absolutely sure that you were wrongfully frozen. TNT does have the final say, and they do know all. :) The next bit has been recommended by some users as a tactic to get a response from TNT in a timely fashion, but remember that Premium and NeoPets are different companies so it may or may not work for you. Once you have done those two things, call one of the hotlines U.S. TOLL FREE: 1.877.NEOPIAN, International: 310.321.6712; 7 Days a Week, 5AM to Midnight(PST) and explain the situation. Be polite yet firm, and cancel the subscription. Be sure to take down the cancellation number, you should need that later. Remember that when you cancel, you will still have access to the portal and everything until the billing cycle runs out, so spend this time nagging everyone you can to get your account back. If you do get it back after you have cancelled, you can always re-instate your premium. A good thing to keep in mind is the if your account is iced within your time, you will not receive any kind of a refund, even if you paid for a year three days before. - It has been reported that you can get your funds transferred to another premium account though. Call one of the hotlines and explain that you want the unused amount applied to a new account since your other one is disabled. It does seem that it is at the distretion of the staff on a case by case basis, though. (Thanks Pat
for providing me with this information!)
- PROTECT YOURSELF: The best thing you can do is plan for the unexpected. Create an alias account so in case you are frozen, you still have Premium access. Keep a Word or Notepad document saved that has vital information about your account: neofriends, items, avatars, date of birth that you gave, special word, etc. All that information will be at your fingertips later if you need it, and that way you do not stress out trying to remember everything. A great petpage for stuff to keep a list of can be found here.
- My Premium is GONE: Is another thing that often happens, and can be almost as scary as losing your account! Nothing is worse than logging in to find ads. *shudders* If this happens, it means your form of payment (Credit Card or PayPal) did not go through, so your subscription was put on hold. Commonly all it is is you forgot to update your expiration date on your credit card, or forgot to have money in the account. Just give one of the hotlines a call and everything will be sorted out.
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How do I cancel?
What? Why would you want to cancel such a wonderous service? I mean, the SSW is awesome, AND you get the Space Faerie Scratchcard! And what about NO ADVERTISMENTS?!?! Okay, fine, if you are strapped for cash, or just got grounded, follow the instructions below.
How to cancel: If you have any questions regarding your Internet account, we can be reached by E-mail or phone. E-mail us at TechSupport@Neomail.com or Call our Hotlines U.S. TOLL FREE: 1.877.NEOPIAN International: (1) 310.321.6712 7 Days a Week, 6AM to 8PM (NST aka PST) Live support chat: premium.neopets.com/help.aspx (thanks dlee for your wonderful verbiage!) If you send in an email, please include the following information:
- Username (e-mail address and/or screen name)
-
Number of credit card that you charged the service to, for verification purposes (include last four digits only if e-mailing )
-
Please make sure you obtain your cancellation number from the support representative that handles your case
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Link to My Page
If you found my page helpful and would like to spread the knowledge, please feel free to use the below banner or text link. If you would like me to link to your help pages, please neomail me.All coding is coded for the banner to be centered
Made by frisksquirt
Made by friskysquirt
Made
by friskysquirt
Made
by friskysquirt
Made by x3brenna
Made by 0riginal_sin
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Helpful Sites & Other Links
Here is a list of my affiliates and other sites I highly recommend.
 
|
Tarla, Neopets Toolbar & Alert button Info!! |
| Where is the Alert Button?Who is Tarla?Where is Tarla's prize warehouse?Click Here | 
[
Referral Tips] [ Game Guides ] [Shop Listing]
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Since March 22, 2006
|
