Frequently Asked Questions (FAQ)

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Classic Neohomes



An item in my Neohome or Neogarden will not load!

If your item appears as a yellow box and then disappears or your Neogarden stays stuck on Loading..., we might have a problem on our end.

Please send in a report below with the name of the item. Thank you.

Just a reminder, you only need to send one of these reports in per item. Be assured we have looked into your report and have the item that needs to be fixed in our queue. Thank you for your patience.

If you have feedback, this does not solve your problem, or you wish to report something about it, please click here.