Frequently Asked Questions (FAQ)

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Error messages, items and neopoints, working for Neopets, Money Tree, and other similar activities.


Promotions offering prizes of any sort (including contests, raffles, lotteries, chain letters or any kind of giveaway) is against the rules.

Contests, raffles, or any other promotions promising a prize are not allowed on Neopets whether it be in a user's shop, guild, etc. The Neopets terms and conditions state that promotions offering prizes of any sort (including contests, raffles, lotteries, chain letters or any kind of giveaway) are not allowed.

If you come across a guild or shopowner that is breaking this rule, please use the abuse reporting form to tell us about it. We need your help to enforce this rule. Some people use so-called contests or raffles as a way to scam people out of their NP and/or items, which is why they had to be banned altogether.

If your guild has a competition that offers NO reward or prize, this is not considered a contest, so it is okay. Just be careful how you advertise the competition. If you refer to it as a contest, the monitors will assume that it means a prize is being offered and you will likely receive a warning.

If you have feedback, this does not solve your problem, or you wish to report something about it, please click here.