Frequently Asked Questions (FAQ)

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Shops



I got a random event at a user's shop but did not receive the item.

Sometimes users will have fake random events placed in their shop descriptions so you did not actually receive a random event from Neopets.

Please report the shop where you saw this fake random event as displaying that is against our terms and conditions.

Thank you.

If you have feedback, this does not solve your problem, or you wish to report something about it, please click here.