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The Editorial:

The Editorial section has changed. To make it more useful to everybody we have decided to take the most frequently asked questions we receive each week here so you can get a thorough answer straight away from one of the creators of NeoPets. Here are the most frequently asked questions NeoPets support received this week :

1 - Some of the games don't work on my computer, I am using a Mac how do I fix this?
If you are using a Mac and experiencing problems with some areas of the site, try switching to Internet Explorer instead of Netscape. If the problem still occurs, please send full details (what is happening, any error messages you are getting and your username) to and we will do our best to fix it.

2 - What are Hit Points?
Hit Points are a measurement of how much life your NeoPet has. If your Hit Points show 8/14 it means your NeoPet has 8 out of a possible 14 points of life. When your NeoPet reaches 0 Hit Points it can no longer fight in the Battledome and needs to be nursed back to health.

3 - My shop is full, yet I cannot see any items when I go to my Shop Front, why?
You need to enter the price you want people to pay for your items before they will go on sale. Click on 'Stock' and enter prices for your items. They will now be displayed when people go to your shop.

4 - How do I get my article in the Neopian Times?
This is the last time this will be in the editorial section as it is posted on the Neopian Times main page. If you have a article, story, comic strip, series or guild that you want to see in the Neopian Times. Please email it along with your username to For guilds, be sure to include a brief description of what your guild is about.

5 - When is the NeoCam on?
The Neocam is on Monday to Friday, 9am to 7pm NST (approx), and it is occasionally on during the weekends and late at night also. To see what is happening in NeoPets HQ at the moment, click Here! Note it is not streaming video, you will have to press refresh to get a new picture. A new picture is uploaded every 5 seconds.

6 - Can I have a chat room in my shop or guild?
Live chat rooms are not allowed in your shop, guild, pet page, theme park or any other pages on NeoPets. Any guilds or shops found with a chat room on will be deleted.

7 - Is there a recipe for a Fish Negg?
Nope, there is no way to make a Fish Negg from other items. Anyone that tells you there is is most probably trying to scam you out of some items or NeoPoints.

8 - When will NeoHome Gardens be ready?
Very soon, we are currently adding a lot more plants and shrubs ready for their launch. Keep checking New Features for more info.

Need more help?
If you have a question that you think should be answered here, e-mail it to The most common ones will be shown here next week.