Welcome to the editorial, this is where you will find the answers to the most
frequently asked questions we receive each week.
Will you make all of the Neopets into real Plushies?
Yes, we are planning to make all of the Neopets into plushies eventually. At the moment you can only purchase a Cybunny, Scorchio, Chia or an Aisha.
Will I be able to purchase plushies from outside the USA?
Yes, you can order Neopet plushies direct from our website and they will be mailed anywhere in the world.
Where do you get Gross foods such as Fish Pops from?
You can get Gross food as a prize when you use the Alien Aisha Vending Machine. You need to have a Nerkmid in order to play, then go to the games room and search for 'Alien Aisha'.
I lost my password, how do I get it back?
As long as you entered your email address when you signed up, you can use our 'forgot your password' button. Click on 'Log in' then type in your email address. Your password will be emailed to you within a few minutes.
Where can I find the Tombola?
The Tombola will be put on the Island map very shortly. In the meantime, you can get to the Tombola - Here!
Someone said they would give me a secret if I gave them an item, should I do it?
No, this is yet another scam to trick you into giving away a rare item, or to buy an over-priced item. There are no secrets to becoming a millionaire. The best way to do this is to open your own shop, sell things at fair prices and play games.
If I report a shop, will it get frozen straight away?
No, reporting a shop just alerts us to check it out. We will only take action if the shop/user is doing something wrong.
Am I allowed a contest in my shop?
Unfortunately the vast majority of shop contests are scams. If any user wins a prize it is normally one of the shop owners other accounts. Because there is no real way for us to monitor if a contest is legitimate or not, we have decided to ban all contests. This is to protect innocent players that could be tricked into purchasing over-priced items. Apologies if you are a shop owner that ran a honest contest, but you should understand why we are doing this.
Do you like ice cream?
Yes, I like ice cream, in particular Dulce de Leche or Pralines and Cream :)
Can you beat Punchbag Bob?
Yes, if you try really hard. I am not sure why you would want to though, he is just a punch bag to practice your moves on :)
Need more help?
If you have a question that you think should be answered here, e-mail it to firstname.lastname@example.org. The most common questions will appear here next week.