Something has happened! Help! Premium is changing? What do I do? Click to find out about your specific situation.

Leto has been your one stop resource for all things Premium for nearly a decade now and has no intention of passing the torch!

He is planning on taking this time to build a better page that is ready to hit the ground running with any and all new information as soon as it is available!

In the meantime you can find his old page, in it's entirety, here.

The update is coming mid-May 2012!

Last updated 4/26/12

A. Nope, sorry)! Premium sign-ups and plan changes have been suspended temporarily to prepare for the new service and billing changes. Even if you had Premium in the past and recently lost access (billing trouble, etc) you will need to wait for the updates in mid-May to sign up again.

A. Yes! All of the different plan and payment information is detailed by Leto here.

In short, current subscribers will receive an additional 30 days of membership for free to allow them to test out the changes and update their billing information as needed.

A. Sorry, Premium referrals are no longer available as sign ups are now closed until mid-May.

To check the status of your older referrals, visit this page: http://www.neopets.com/portal_refaward.phtml

A. If you are having trouble getting into your neomail.com webmail - never fear! You can access all of your Space Faerie Scratchcards through your Portal.

You can see your total Scratchcard history as well as claim all unclaimed prizes here: http://www.neopets.com/space/sc/user_history.phtml.

You can claim any earned SHH events here: http://www.neopets.com/portal/index.phtml?shh=

A. These exciting new features were announced in the Email Blast sent to current subscribers:
• 5th Neopet Slot (yup, Premium members can have five Neopets)
• Premium Featured Game (just like the regular featured game... now you can do both!)
• Featured Games that only Premium Members can access
• More Monthly Neopoints
• Premium Notification Bar (More details to come!)
• Additional Random Events
• Additional Message Boards
• SSW Upgrades (more searching allowed before he... um... yells at you)

It also sounds like the new payment system will look like what is used on PetpetPark.com and MonkeyQuests.com. Go check it out -- it's pretty snazzy.

A. According to the email blast sent to existing subscribers, these features will be cut:
• Webmail
  (Bye bye on May 15th 2012)
• The Portal
  (to be replaced by the new Notification Bar)
• Real World Feeds
  (meaning weather, movie times, real world stocks and other feeds that were once in your Portal)
• Internet Dialup Service
  (because who uses that anymore?!)
• Aliases and Subaccounts

The reason that these specific features are being cut is because TNT is no longer partnering with a 3rd party vendor. They've also added and removed features based on existing member input in the various Premium surveys and questionares.

A. Payments will still be re-curring meaning you will be automatically billed at the end of each cycle.
• Monthly: $7.95
• Every 4 months: $24.95 (NEW!)
• Annually: $69.95
Note: If you are an existing Premium member with a special deal you will be able to keep that price :D

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I am currently a Premium user.	I am not currently a Premium user.
I actively use my webmail. I want to cancel my membership before the switch I want to keep Premium and I pay with... Credit Card Electronic Funds Transfer (EFT) Paypal I am a dial-up user I use the portal to check my local weather	I want to be referred to Premium. I want to sign up before the switch. I want to wait and sign up after the switch.

• Actively use your webmail? It is being discontinued...
  You read that right, the Neomail.com webmail is being discontinued. According to TNT this is being cut as they are no longer partnering with a 3rd party provider and the feedback existing users gave didn't make it a priority to keep.

  Webmail will be turned off on May 15th (or shortly thereafter)

  Before this happens it's important to go through your Neopets and real-world accounts and make sure that you change your email away from your username@neomail.com

  Here's a webmail checklist for you:

  1. Double check all your Neopets accounts to make sure your Premium email is not being used. If it is, change it!
  2. Update your email on all real-world sites that you might have used it on. If you don't remember you may want to go through your inbox and trash and look for activation emails from other sites.
  3. Download any important emails, files and addresses to your computer so you can save them
  4. Triple check that you don't use this email for Neo or real-world accounts because that would be a bummer if you needed to get in for security retrieval and the email no longer existed :(
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• You want to cancel your membership before the switch
  Really? Even after I told you about all the cool stuff coming?!
  Please note that you won't be able to sign up again until the switch over!

  Until the switch the cancelation method is the same. Once everything changes over you'll be able to cancel with TNT, probably the same way you can on Monkey Quest and Petpet Park. Until then...

  United States users

  Option 1: Contact their toll free phone service at: (877) NEOPIAN (877) 636 7426

  1) Press 2 (for existing premium members) 2) Press 2 (if you know your billing #) 3) Stay on the line for a representative. Your call may be monitored for quality/training purposes.

  You will need:

  • Your Username (email address or screen name)
  • Mailing address and telephone #
  • The last 4 digits of your credit card, checking account or paypal payment agreement whichever method of payment you chose.
  • Reason for cancellation
  All other users
  Option 1: Contact their international phone service at: (1) 310.321.6712

  You will need:

  • Your Username (email address or screen name)
  • Mailing address and telephone #
  • The last 4 digits of your credit card, checking account or paypal payment agreement whichever method of payment you chose.
  • Reason for cancellation
  Option 2: Send an email to techsupport@neomail.com Make the subject line of your email "CANCELLATION" Please only use this option as a last resort as the premium support receives a high volume of emails regarding various issues and, as canceling is a time sensitive issue, it's best to get an immediate reply with your confirmation number.

  You will need:

  • Your Username (email address or screen name)
  • Mailing address and telephone #
  • The last 4 digits of your credit card, checking account or paypal payment agreement whichever method of payment you chose.
  • Reason for cancellation
  Note: After you cancel your subscription you will still remain a "premium member" with all the features that includes until the end of the trial period or month/year that you have already prepaid for. Got a confirmation number, now what?
  Got a confirmation and wondering what to do with it? Write it down and keep it on file as a record of your cancellation. That way, if something gets messed up and you are still charged after the date you canceled you can dispute it and have evidence of your cancellation on hand.
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  • You currently pay with a Credit Card
    Neopets Premium will continue to support credit card payments, and there will be no disruption in your Premium service. You're fine and don't need to do anything!

    Monthly Subscribers: To help with a smooth transition, they are giving you 30 free days of membership on Neopets! Once the switch over happens, your first billing date with Neopets will be on or after June 15th.

    Yearly Subscribers:To help with a smooth transition, we're giving you 30 free days of membership on Neopets! After the switch over, your first billing date with Neopets will occur 30 days after your original annual renewal date.

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  • You currently pay with Electronic Funds Transfer (EFT)
    Unfortunately, Neopets will not be providing EFT as a payment option after they make the switch over. But wait! Your Premium account will be in their system. After the switch over, if you want to continue your Premium membership, you will be able to update your payment information on Neopets with PayPal or credit card.

    To help with a smooth transition, Neopets will extend your membership until June 30th. During this time period, you'll still have access to your Premium account and will be able to update your payment information. If you do not choose to update your payment information, your Premium membership will end on June 30th.

    Added bonus! After the switch over, if you update your payment information by May 31st, we will give you an extra 30 days FREE. For annual subscribers this means an extra 30 days at the end of your present annual term.

    More information will be provided in a follow-up email from TNT in the next few weeks so you can take action.

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  • You currently pay with Paypal
    Even though Neopets will accept PayPal as a payment option, they cannot transfer over your PayPal account information at the time they make the switch over. But wait! Your Premium account will be in the system. After the switch over, if you want to continue your Premium membership, you will be able to update your payment information on Neopets with PayPal or credit card.

    To help with a smooth transition, Neopets will extend your membership until June 30th. During this time period, you'll still have access to your Premium account and will be able to update your payment information. If you do not choose to update your payment information, your Premium membership will end on June 30th.

    As an added bonus! After the switch over, if you update your payment information by May 31st, we will give you an extra 30 days FREE. For annual subscribers this means your annual renewal date will be pushed out by 30 days.

    More information will be provided in a follow-up email in the next few weeks so you can take action.

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  • You are a Dial-Up user
    Unfortunately, Neopets will not be providing this service after they make the switch over. Depending on your payment type (detailed above) you will probably already be in the new system :)

    Yes, this does mean that dial-up "sub" accounts will no longer be available.

    After the changes you can update your billing information and select a new plan.

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  • You use the portal to check your local weather
    Wait... seriously? The local weather that is 99% inaccurate and reporting a totally different location than where you live?

    Good news! You were sitting inside your house in Arizona waiting for the Snowstorm to pass... now that these feeds are going away you can return to the real world ;)

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• You want to be referred to Premium.
  Oops, the window for sign ups has now closed! You'll need to wait until the new services launches (mid-May 2012) before you can subscribe for Premium!
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• You want to sign up for Premium before the transition.
  Oops, the window for sign ups has now closed! You'll need to wait until the new services launches (mid-May 2012) before you can subscribe for Premium!
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• You want to wait and sign up after the switch
  That makes sense! Keep an eye on the Neopian News page as well as Leto's Petpage for the latest updates and information!
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